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Quality Improvement

Quality improvement is a continuous journey we undertake as we strive to provide outstanding care – every person, every day. 


seamless transitions: hospital to home

​​​Seamless Transitions: Hospital to Home is an innovative initiative to improve patient and carer experiences through the development of a consistent, integrated, person-centered approach for hospital to home transitions. In partnership with Trillium Health Partners (THP), we used insights from patients, families, physicians, hospital staff, our staff, primary care practitioners and community providers to design and test the Seamless Transitions approach at THP-Credit Valley Hospital from September 2014 to June 2015. 

Based on the success of the initiative in reducing readmissions significantly (52% reduction), and improving patient experience measurably, we have partnered with Halton Healthcare​ to test and implement the Seamless Transitions approach at Georgetown Hospital, beginning in September 2015.​ 

A comprehensive Guidebook​ was created to document the partnership and design journey, acting as a blueprint for action for other organizations seeking to implement a similar, patient-centred hospital to home transition process.

​​Read more about Seamless Transitions: Hospital to Home »


Quality Improvement PlansCare coordinator with patient

We are committed to delivering high quality care and a superior patient experience. Quality Improvement Plans (QIPs) provide guidance and direction on quality improvement initiatives, with the overall objective of improving the quality of services delivered to patients in accordance with the Excellent Care For All Act.



Read more about our local QIP »


Visit an archive of home and community care Quality Improvement Updates »​

Health Quality Ontario (HQO) home care reporting


Outcome-based care

Across the province, we are introducing an outcome-based approach to care as a new way of providing home and community care. Through a team-based approach, outcome-based care uses best practices to achieve positive results for people with similar care needs, such as wound care or better mobility following hip or knee surgery.  

Visit outcome-based care »