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Continuing to Care for 48,000 People in the Mississauga Halton Region

Collaborating with health care partners to deliver quality care


Etobicoke, ON – May 31, 2016 – Amid pending 'Patients First' changes to health care across Ontario, the Mississauga Halton Community Care Access Centre (CCAC) continues to coordinate high-quality care to support 48,000 residents across the fast-growing region.

The Mississauga Halton CCAC cared for 48,000 patients in South Etobicoke, Mississauga, Oakville, Milton and Halton Hills in 2015/2016.  Those patients include 13 per cent more people with complex care needs than the previous year.  

Mississauga Halton CCAC is delivering quality of care outcomes that are among the best in the province.

For the region's patients, these results mean:

  • 96% of all patients received nursing care through home visits or clinics within five days after their assessment.[1]
  • 92% of patients with higher, more complex health needs, received their first personal support worker (PSW) visit within five days after their assessment.[2]
  • 95% of patients surveyed said they would recommend the Mississauga Halton CCAC to family and friends.[3]

Those results are evidence of the Mississauga Halton CCAC's ongoing commitment to deliver a meaningful experience to each patient, with improved health outcomes.

"Our teams continuously collaborate with primary care providers, community organizations and hospitals to achieve better outcomes for our patients, caregivers and families," says Caroline Brereton, CEO, Mississauga Halton CCAC. "We also work closely with Share Care Council, our patient and family advisory forum, to ensure our programs speak to the specific needs of our region's residents."

"We champion collaborative relationships and the value of an integrated, patient-centred health system," says Brereton.

Last December, the Ministry of Health and Long-Term Care released Patients First: A Proposal to Strengthen Patient-centred Health Care in Ontario, which includes structural changes that impact CCACs. 

"With patients as our top priority," adds Brereton, "people in this region can be assured we will work to ensure residents continue to receive quality health care without disruption."

Patients like Roy, Christina and Jason (whose stories are outlined in our Patient Stories - Media Backgrounder), can continue to rely on our Patient Care teams.  Already answering more than 115,000 calls for help and information annually, our team is standing by from 8:30 am to 9:00 pm, 365 days a year to deliver the health care information, care coordination or health services residents need.


About the Mississauga Halton CCAC

The Mississauga Halton Community Care Access Centre (CCAC) helps adults and children leave hospital earlier to recover at home, remain at home, enter long-term care or die at home, as they wish.  Its experienced care coordinators assess people's needs and collaborate with health care partners to organize in-home and community-based services for residents living in South Etobicoke, Mississauga, Oakville, Milton, Georgetown and other places across Halton Hills.

The Ontario Ministry of Health and Long-Term Care funds the Mississauga Halton CCAC, through the Mississauga Halton Local Health Integration Network (LHIN).



For more information, please contact:

Leslie Hetherington, Manager, Strategic Communications and Partnership Advancement,, Office: 416-780-7909, Mobile: 416-768-4108

[1] For April 1, 2015 – March 31, 2016, based on Ministry of Health and Long-term Care indicators.

[2] For April 1, 2015 – March 31, 2016, based on Ministry of Health and Long-term Care indicators.

[3] For April 1 to December 31, 2015, Client & Caregiver Experience Evaluation (CCEE), independently conducted by National Research Corporation.

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.