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Ontario’s Patient Ombudsperson delivers keynote address to patient and caregivers in Mississauga Halton region

​​Mississauga, ON – April 6, 2017 – In honour of National Family Caregiver Day, Christine Elliott, Ontario's first-ever Patient Ombudsman, delivered a keynote address to patients and caregivers in the Mississauga Halton region. The April 4 event, hosted by the Health Links Patient Partnership (HeLPP), was attended by more than 90 people, including patients, caregivers, health service providers and family doctors.

HeLPP, which is led by the Mississauga Halton Community Care Access Centre (CCAC), is a patient and caregiver group working to ensure insights from patients and families inform improvements in the regional approach to caring for patients with complex care needs.

At the event, Ms. Elliott acknowledged the importance of HeLPP's work, as well as the experiences of every patient and caregiver across Ontario. She cited her commitment to bringing patient and family health care concerns to the attention of policy and decision-makers to drive system improvements.

"It is important as consumers of health services that we become involved and bring our feedback to the table, so that health care providers and leaders can learn from our experience," said Peter Edwards, caregiver and HeLPP member, adding, "It is only through using our voices effectively that we can make change and inspire improvements that will benefit all of us."

"At the Mississauga Halton CCAC, we always look for innovative ways to engage patients and families to learn about how care is being experienced by patients," said Caroline Brereton, CEO. "The valuable information we receive from patients and caregivers helps us refine and improve our care practices to continue meeting the needs of our patients in their homes and communities."

PHOTO - Ontario Ombudsperson - MHCCAC patients and caregivers - accompanying news release - April 6, 2017.jpg

(L to R): Mississauga Halton CCAC, CEO, Caroline Brereton,  Ontario Patients' Ombudsman, Christine Elliott, and HeLPP members,  Sita Khan, and Mike Dixon​

HeLPP was founded in 2015 after Health Link was introduced to the province as a key commitment of the Ministry of Health and Long-Term Care's (MOHLTC) 2012 Action Plan for Health Care. Health Link seeks to transform the health care system through increasing access to integrated, quality services to patients with complex care needs in Ontario. Within the Mississauga Halton region, there are seven Health Links.

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About the Mississauga Halton CCAC

The Mississauga Halton Community Care Access Centre (CCAC) helps adults and children leave hospital earlier to recover at home, remain at home, enter long-term care or die at home, as they wish.  Its experienced care coordinators assess people's needs and collaborate with health care partners to organize in-home and community-based services for residents living in South Etobicoke, Mississauga, Oakville, Milton, Georgetown and other places across Halton Hills.

The Ontario Ministry of Health and Long-Term Care funds the Mississauga Halton CCAC, through the Mississauga Halton Local Health Integration Network (LHIN).

About Canada's National Family Caregiver Day

National Family Caregiver Day occurs on the first Tuesday in April. The day recognizes the valuable contributions of family or informal caregivers and raises awareness about the challenges they face. The theme for 2017 is "Caring at Home – Recognizing Caring Canadians."

Media contact
Avori Cheyne

Acting Manager, Strategic Communications and Partnership Advancement

Mississauga Halton CCAC
Tel: 905-855-9090 ext. 2026


About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.