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Quality Improvement Plans

​Our is to deliver high-quality, integrated care to our patients. Additionally, we are key collaborators in the health care system, supporting system integration with our health care partners in order to achieve the objective of delivering the best possible care to Ontarians.

In keeping with this commitment, we have developed Quality Improvement Plans (QIP) aligned with the key principles found in the Excellent Care for All Act (ECFAA) and as directed by the Ministry of Health and Long-Term Care. The QIP is one tool that helps to define organizational priorities focused on delivering patients the best care possible through quality initiatives and continuous quality improvement.  Under this process, the QIP is also central to progressive health system transformation by ensuring all health sectors partner for quality, patient-centred care. We posted our QIPs as of April 1, 2014.


What is a QIP?

A QIP is a formal, documented set of organizational priorities focused on quality and quality improvement objectives that are reviewed and posted annually. Using priority indicators that have been identified by The Ministry of Health and Long-Term Care, we have made a commitment to patients, staff, health care partners and our communities to improve quality through a series of concentrated targets and actions.

We report on indicators, which in collaboration with other health care partners can make a significant positive impact to patients and the health care system. These core set of indicators support provincial priorities with targets in the areas of safety, effectiveness, access and focuses on patient-centred care.   

Quality Improvement Plans are also available on Health Quality Ontario's website.


How do I read the QIP?

The QIP is comprised of two parts: 

1) A narrative document that provides a brief overview of the QIP, highlighting some of the key priorities for the year. 

2) A work plan or spreadsheet that includes the  quality improvement targets and initiatives.

Read the 2019/20 Quality Improvement Plan Narrative
Read the 2019/20 Quality Improvement Work Plan​


On April 1, 2015, we began reporting on their progress on the previous year’s QIP priorities and targets.

Read the 2018/19 Progress Report​

Learn More:

If you would like to learn more about Quality Improvement Plans or the Quality Improvement Plan Process, we encourage you to read our QIP Frequently Asked Questions or our QIP Glossary of Terms. You may also want to visit these helpful links: