Access to timely care is important to patients and caregivers, and is a measure of the quality of health care that a person receives. Our Care Coordinators assess a person's care needs to determine which services, and how urgently services, are needed. Patients who need care urgently will get the care they need right away, while people with less urgent or complex care needs may wait for their services to start or be connected with a community resource.
With a specific emphasis on reducing wait times for patients with the greatest need, the Ministry of Health and Long-Term Care introduced a new measure for access to timely care, a five-day wait time for home nursing visits and personal support visits for patients with complex care needs.
We measure our ability to provide care within five days of assessment by a Care Coordinator. We measure this for all patients who need nursing, as well as for complex patients who need personal support.
The table below will help you understand how quickly we are able to get care to patients.
Percentage our patients receiving Care within 5 days
As of April 30, 2019
Personal Support for Complex Patients|
* Nursing services include Enterostomal Therapist and Rapid Response Nurses.
We are not always able to provide certain services to all patients, and must place some patients on a waitlist until capacity to provide that service becomes available. When a waitlist exists for a service, it is usually due to limited resources to provide the service; We prioritize providing care to their patients with the most urgent and complex care needs. A waitlist may also exist for certain services because there are too few clinicians in the community with the necessary expertise.
The tables below indicate how many people are on waitlists for certain home and school services.
Number of Patients on waitlists for services
As of April 30, 2019
Personal Support Services ||
Speech Language Therapy||
|15||324||159||272||39|| 71|| 37|
More information about wait times and waitlists for home care »