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​​Frontline therapists, nurses and care coordinators are now using smartphones, notebooks and laptops to securely access patient records from cars, patient homes and remote locations throughout northeastern Ontario. The novel approach to adapting existing technology to perform daily administrative tasks was first piloted with the clinical teams, which included Occupational Therapists, Nurses, Physiotherapists, Speech Language Pathologists, Dieticians and Social Workers. After seeing the immediate benefits to patients, the project was expanded to include care coordinators, who travel the North to assess patients in their homes and develop individualized plans of care. ​​
"Increasing the efficiency with which I'm able to do administrative work means more of my time can be dedicated to providing hands on care to my patients."

Anthony Naccarato, Physiotherapist

Clinical staff also report that patients have experienced smoother transitions of care because colleagues can communicate more effectively and in a timely manner. The technology initiative was featured as a best practice in the Northern Ontario Medical Journal.​​​

The Resource Matching and Referral (RMR) initiative expanded from seven hospitals to 25 acute care sites in 2015-16. The electronic information and referral system matches patients to the earliest available health care services that best meets their needs.  continued to set new benchmarks for success in providing the public, patients and health care providers with information about health care resources available in communities across northeastern Ontario. Now in its third year, the website shattered all previous records, recording 742,000 page views, more than 338,000 site visits, and 221,000 unique visitors.

"The Health line website has become one of the most comprehensive healthcare resource guides available in the province and has proven to be a real catalyst for partnership building across the North East."

Mathieu Litalien, Care Coordination Manager​

The website also recently added a new Community Support Services regional sub-site that simplifies searches for health and socia​l services in specific areas, and a new mini-site dealing specifically with mental health and addictions resources.

On October 1st 2015, the North East CCAC introduced an enhanced Risk Event Feedback system, which tracks not only risk events, but public and patient feedback – both positive and negative.

"The new REFS System helps identify areas for improvement to support patient safety and a positive patient experience."

Cathy Barnhart, Director

In addition to making reporting events and feedback easier and faster for staff, the new system h​as facilitated the investigation process to produce more efficient and valuable results.