As many of you are aware, the North East Community Care Access Centre underwent a fairly extensive Collaborative Capacity Analysis (CCA) from February to June 2014, which led to the development of an improvement plan based on the 16 recommendations outlined in the final report. One message that came through loud and clear from our partners was the need for better communication with the North East CCAC. Hopefully this new bulletin will be a great start, as well as our streamlined “Who to Call” contact links. We are actively ‘engaging’ with our partners across the region on a number of different initiatives. The e-notification project and research into new service delivery models in rural communities are two great examples. We have also experienced early success in other areas of our multi-year improvement plan.
The Collaborative Capacity Analysis encouraged the North East CCAC to be creative and to look for innovative solutions to current challenges. Thanks to the close working relationships we enjoy with our health partners, the following key milestones have already been achieved.
One initiative we're particularly proud of is our patient-centred wound care program. By applying innovative treatment based on best practices, we are helping our patients heal much faster at home, and the organization has seen a corresponding decrease in nursing visit volumes.
Second quarter results of the 2014-2015 provincial LHIN snapshot report show that the percentage of high and very high needs patients being placed in long-term care homes has remained stable at 84% – slightly above the provincial average. This means that patients are being supported in the community and staying at home longer and are only transitioning to a long-term care home when their needs can no longer be met by the North East CCAC and/or other community resources.