These are exciting and challenging times to be in health care. We are witnessing real change to our system – what some are calling the modernization of home and community care.
This year, our CCAC was put under a microscope. We began 2014 with a third party Collaborative Capacity Analysis, followed by a series of focus groups and surveys hosted by a non-partisan Expert Panel chaired by Dr. Gail Donner, and wrapped up the fiscal year with a value for money audit by the Auditor General. I must admit, having the opportunity to look so closely at our organization has been both a humbling and illuminating experience.
While we welcome the opinions of our health care partners, providers and stakeholders, the voices we are listening to most carefully are those of our patients, caregivers and families. Who better to make recommendations of how home care should be delivered than the people who use our services?
From a worried mother of a medically fragile child, to a bullied teen; to a man determined to resume his life after a stroke – these are the people we care for each day. From a senior learning to live with COPD, to a loving spouse pursuing long-term care, to a palliative patient who wants to die at home and with dignity – each and every voice is critical to helping us design a truly patient-centred experience.
How will we get there? By utilizing technology, embracing innovation and challenging all employees to put the patient first. And we have had successes to celebrate – a sampling is included in this annual report.
But we know there is much work yet to be done and we can't do it alone. Fortunately we are seeing real engagement between health partners – hospitals, physicians, service providers – all working together to ease patient transitions, share resources and deliver better, more coordinated care. Our ultimate goal of course is to provide patients and families with the care they need, at the right time and in the right place.
As CEO, my job is to deliver quality patient care within pre-defined, some would say limited resources. Although a constant challenge, the one thing I never doubt and will always defend is the dedicated multi-disciplinary team that I have the privilege of leading. It is my honour to work with such incredibly talented individuals, whose caring and compassion exemplify our vision, our mission, and our values, each and every day.