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CEO Report

It seems fitting that I submit this annual report as we celebrate Seniors Month in Ontario. While the North East Community Care Access Centre cares for people of all ages – from medically fragile children to those at the end of their life journey – seniors make up the majority of the individuals who receive our services at home or in their home communities.

And as the fastest growing segment of the population, that fact in itself brings challenges as well as opportunities. With limited new resources, health partners are working together as never before, and technology is playing a key role in providing equitable care to all.

We have listened carefully and thoughtfully to the voices of our patients, caregivers and families. They too are helping shape the future of our health care system – ensuring that we remain patient-focused, and continue to put patients first when making critical decisions and planning strategically for the future.

We have begun a period of renewal in this province within the home and community care sector. Many new initiatives will focus on patients first – we are integrating community support services for low needs patients, utilizing technology to improve communication between partners and patients, encouraging eligible patients to consider self-managed care, and defining a core basket of services available to all patients regardless of their location in Northeastern Ontario.

I am pleased to report that we have met all of our performance targets highlighted in the 2015-2016 Balanced Scorecard. Introduced in 2010 by the North East CCAC Board of Directors to monitor performance related to its strategic directions, the Balanced Scorecard ensures transparency and accountability with our funder, our partners and key stakeholders, and of course, the patients we serve. Thanks to the leadership of my senior team for helping to turn the indicators from red to green!

But true leadership comes from all levels of our organization. Members of our Culture Council ensured that we continued to respect our informal motto of 'every voice counts.'  This commitment to an open, inclusive and respectful workplace will serve us well in the next several months as we transition to a new corporate structure. 

Yes, the next year will be filled with challenges but also real opportunities for change. CCACs have long seen the value of engagement between health system partners to better coordinate patient transitions as they move from acute and primary care to home and community care. Nowhere is this level of integration more vital than here in the North East. Sharing both human and financial resources with partners on a variety of projects has resulted in innovative new approaches to enhance patient care. You'll find more details on these successful initiatives in this annual report.

I would be remiss if I didn't acknowledge the multi-disciplinary team that is the life blood of the North East CCAC. I am continually impressed and inspired by the compassion they bring to their respective roles, not only on the frontlines of care, but those engaged in providing quality measurement, research, project management, IT services, finance and human resources, training and development and communications.

I would also like to publicly thank the dedicated men and women who serve as members of the North East CCAC Board of Directors. They have volunteered countless hours in support of our organization and have been fearless advocates for an equitable system of home care in communities across our vast region.

It is through the collective lens of their experience and expertise that we are able to identify both risks and opportunities in order to positively influence the transformation of home and community care for many years to come. 

Wherever this system renewal leads us, home will always be where OUR heart is.

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Richard C. Joly, BScN, MBA, CHE
Chief Executive Officer