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A partner bulletin from the North East Community Care Access Centre








In this issuE


Our commitment to French Language Services

Earlier this month, the North East CCAC received its official designation under the French Language Services Act, which means that any individual seeking care and support can receive their CCAC services in French.  

“Our patients have always had the right to receive home care services in the official language of their choice,” says Richard Joly, CEO of the North East CCAC. “The Board of Directors made the decision to seek designation under the Act as a sign of our enhanced commitment to offering the same basket of health care services to patients in English and in French. This is at the core of our patient-centered approach and reflects our values of excellence, compassion and trust.”   

As individuals, we can all identify with the importance of receiving health services in the language in which you are most comfortable. As health care providers, we know that if patients fully understand the care they are receiving and actively participate in their care plan, it can aid in their recovery.

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… That in the 2014-2015 fiscal year, the North East CCAC reception team answered 235,438 incoming calls for a total of 2838 hours on the phone assisting patients, partners and the public link to care at home, in school or in the community!



Mark your calendars

Engaging Our Communities

 Ontario Community Support Association 2015 Annual Conference    

Leading the Shift: the Power of Thinking Differently  

October 21 -22, 2015
Hilton Markham Suites and Conference Centre
Markham ON

Register today at

The North East CCAC recently partnered with McMaster University and the Centre for Rural and Northern Health Research (CRaNHR) to host a series of three forums called Citizen Health Panels, which sought the opinions of patients and families in setting priorities for home and community care in the North. The panels  brought  together 10-13 older adults and informal or family caregivers from all walks of life to share their ideas and experiences with home and community care, and discuss what they believe are the system’s key challenges and most urgent needs.

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One stop surfing


The Government of Canada is merging over 1500 individual websites, representing nearly 100 federal departments and agencies, into one entry point: Along with this change,, the website where seniors and their caregivers can access information on resources, programs and services available in their home province, will evolve to incorporate the design, making its content more accessible and user-friendly. It can now be accessed at: The goal of the website is to encourage seniors to stay active, engaged and informed. Organizations that work with seniors are encouraged to share this link with their patients, clients and caregivers, as well as with partners in care. 

Getting to know the Faces of CCAC










CCAC Placement Coordinator, Kari Bombardieri, provides information to a guest at the North East Community Care Access Centre’s Information Fair held Thursday, June 25th in Sudbury. Over 300 people attended the event to learn details about the basket of services available from the CCAC to support individuals at home, at school or in the community.


Earlier that day, the North East CCAC Board of Directors hosted the 7th Annual General Meeting (AGM). To view the AGM proceedings, please follow this link. If you are interested in reading the 2014-2015 Annual Report, click here.


Heroes in the Home Caregiver Recognition Awards

Do you know a special individual within your community who has gone above and beyond to help a loved one live more comfortably and independently at home? If the answer is yes, the North East CCAC would love to recognize their efforts with a Heroes in the Home - Caregiver Award.  The process to nominate a caregiver is quite easy. Simply complete this fillable form or call Brianne Benoit (it’s toll-free!) at 310-2222, ext. 4547. This is your opportunity to say thank you to a family member, a friend or even a neighbour who gives their time and energy to provide meals, housekeeping, transportation or simply conversation to someone who might need a little extra help. All nominees will receive a certificate of recognition and an invitation to attend a community awards reception. The first two award ceremonies will be held Monday, September 28th at the McIntyre Auditorium in Timmins and on Tuesday, September 29th at l’Église de L’Assomption in Kirkland Lake. We look forward to sharing this special day with you and your Hero.





CCAC Spotlight: Social Work









The mind is a powerful tool; and according to CCAC Social Worker, Marlene Howard, it’s one of our greatest assets. “Most of our patients already have the answers to their questions; I just love having the opportunity to help them through their journey of getting there.”  

Based in Kirkland Lake, Marlene focuses on patients who are dealing with depression, anxiety and those receiving palliative care. On a daily basis, she visits patients and their caregivers who are suffering from an acute or chronic illness, coping with a disability, experiencing the effects of aging and loneliness, or who are struggling mentally and emotionally.   

“My favourite part about being a social worker is that I never know what the day will hold,” admits Marlene. “Every single case is different. I can meet five different people in a day and they will have five different stories to tell.”   

Read more…







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Excellence                     Compassion                      Accountability                      Collaboration                    Trust

The North East CCAC is pleased to provide our health system partners with this monthly update on new initiatives, changes to services or updates on current research that impact your organization. Comments are always welcome.