NORTH EAST COMMUNITY CARE ACCESS CENTRE
A partner bulletin from the North East CCAC
In this issue:
Welcome to The Inaugural Issue of Our NEW Partner Bulletin
The North East CCAC is pleased to provide our health system partners with this monthly update on new initiatives, changes to services or updates on current research that impact your organization. Comments are always welcome.
Richard Joly, CEO
As many of you are aware, the North East Community Care Access Centre underwent a fairly extensive Collaborative Capacity Analysis (CCA) from February to June 2014, which led to the development of an improvement plan based on the 16 recommendations outlined in the final report. One message that came through loud and clear from our partners was the need for better communication with the North East CCAC. Hopefully this new bulletin will be a great start, as well as our streamlined “Who to Call” contact links. We are actively ‘engaging’ with our partners across the region on a number of different initiatives. The e-notification project and research into new service delivery models in rural communities are two great examples. We have also experienced early success in other areas of our multi-year improvement plan.
Physician Breakfast Forum with
Dr. Costa Vitali
Benefits of Telehomecare for patients with COPD and CHF.
Thursday, February 5, 2015
1401 Paris St., Sudbury ON
7:00 am - 8:00 am
The North East CCAC is looking to establish formal partnership agreements with hospitals across the region that basically outline how the organizations will work together to identify and achieve mutually agreed upon performance targets. Our first agreement, with the North Bay Regional Health Centre (NBRHC), focused on patient transitions from hospital to home/community and achieved a 66% reduction in the length-of-stay of alternate level of care (ALC) patients.
Who to Call
We get it! As a regional organization with six branch offices, 16 satellite sites, 699 employees offering multiple programs and services to thousands of patients across the North East, it can often be difficult for our health system partners to know who to call at our CCAC. To help you in your quest to find the best person to answer your questions or provide more information, we’re happy to announce the launch of our online ‘who to call’ list. No matter where you are in the North East, you’ll be able to contact our senior leaders, regional leads and program managers, as well as the local CCAC branch in your community.
Of course, our patients, caregivers and families can always find us by calling 310-CCAC – no area code required!
Did You Know?
The North East CCAC has submitted a balanced budget for the last seven consecutive years. In 2013-2014, our percentage of administration costs was 9.I%, which is below the annual performance target approved by the North East LHIN.
Enhanced Technology = Enhanced Patient Care
Knowing when a patient has presented to the emergency department (ED), and if they are currently receiving CCAC services in their home or community, are key pieces of information for both the North East CCAC and area hospitals. The new e-Notification initiative will see 24 Northeastern Ontario Network (NEON) hospitals ‘turned on’ in February and March 2015. The e-Notification software is a simple but incredibly valuable tool.
Small and rural hospitals are often the backbone of their communities, and inevitably, health care providers in these areas know what works best in the delivery of acute and community care. The North East CCAC is leading a number of facilitated engagement activities for senior leaders over the next few months to:
- review the current situation in your community;
- provide examples of collaborative options that have worked well in other regions; and,
- have a more generative discussion on the three recommendations from the Collaborative Capacity Analysis (CCA) Report that could affect small hospitals in the North East.
Check your InBox for your personal invitation to participate!
Excellence Compassion Accountability Collaboration Trust
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