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A partner bulletin from the North East Community Care Access Centre










In this issue:


Access to Care


Everyone agrees – reducing the time each patient waits for care is important. From emergency departments to surgery, personal support to various therapies, waiting times have become one of the important benchmarks by which the quality of our health care system is measured. Of course, waiting times depend on a number of factors, like funding, availability of health human resources, communication, technology and finding efficiencies through streamlined processes.

North East CCAC physiotherapists, occupational therapists, and speech language pathologists delivered over 92,000 therapy visits to both adults and children in 2014-2015. In fact, with the expansion to physiotherapy funding received in that fiscal year, the North East CCAC was able to decrease the number of adults waiting for in-home physiotherapy services by 44%!

Nevertheless, with growing patient needs for therapy at home, in 2014 the North East CCAC launched a multi-year Access to Care Strategy to further reduce therapy waiting times across the board for its adult patients.

Read more…





North East CCAC
Board of Directors


Thursday, June 25, 2015

Steelworker’s Hall, 2nd Hall

66 Brady St., Sudbury ON

3:00 pm













Living with COPD


“It took my breath away.” This simple but powerful statement is how Theresa Deschamps describes her years of struggle with Chronic Obstructive Pulmonary Disease (COPD). Diagnosed in 2008, Theresa felt like she had nowhere to turn. “It changed everything. I couldn’t walk and could barely talk without losing my breath. I felt as if I was missing out on living my life. Nobody seemed to understand what I was going through.”

After struggling for some time, Theresa was accepted into the North East CCAC’s Telehomecare program in early December, 2014.

The Telehomecare program provides easy-to-use health monitoring equipment and one-on-one education to help individuals with chronic diseases like COPD and Congestive Heart Failure live independently and safely at home. Patients learn how to monitor their vital signs and identify new or changing symptoms, and then can discuss any health issues directly with their Telehomecare nurse. Through education and support, they can set achievable goals and become active partners in making healthy lifestyle choices.

Read more…



 "Everything was explained in such a simple way. It was the first time I felt like I understood my condition. I felt in control."   - Theresa Deschamps






North East CCAC Info Fair



The Health Partner Gateway (HPG), a unique portal that allows health partners to securely access CCAC patient information, exceeded its initial yearend target of 550 new users by close to 100%! Over 1080 new partners are now accessing HPG.


Your mother has recently had a fall and requires help with her bathing routine … your son will start kindergarten soon and will need nursing support in the classroom … your father’s dementia has progressed to a point where your family is considering placement into a long-term care home … wondering where to turn? The North East Community Care Access Centre (CCAC) is a great place to start. Join us on Thursday, June 25th, 2015 at the Steelworker’s Hall in Sudbury for a free public Information Fair on all CCAC programs and services. Learn more about the placement process, our specialized nursing programs like Telehomecare and Rapid Response, and how rehabilitation therapies can enhance recovery. The Info Fair will be open from 1:00 – 4:30pm. Watch for more details coming soon!











CCAC Spotlight:Care Coordination




Care coordination is at the core of the North East CCAC’s mandate. As registered health professionals, our Care Coordinators help individuals of all ages who have been referred for service to access the home and community care resources available in their communities. In the North East, the vast majority of our Care Coordinators are nurses who use their medical expertise to determine each patient’s care needs and coordinate an individualized plan of care to restore/maintain health or ensure safety and independence at home or in school. Working closely with families and caregivers, and establishing strong liaisons with community health partners like family health teams, hospitals, long-term care homes and a myriad of community support services, Care Coordinators wear a number of different hats – counsellor, nurse, teacher, advocate – but they perform all roles with true compassion.


Lisa Turpin is one of only a handful of nurses at the North East CCAC with specialized training in palliative care. Her expertise allows her to understand the specific needs of a patient for whom dying with dignity is part of the care plan. “Often we need to help our patients accept what is going on before we can even create a care plan. We also work closely with family members who need our help and support, even if the patient isn’t quite ready to accept services.”

Read more…








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The North East CCAC is pleased to provide our health system partners with this monthly update on new initiatives, changes to services or updates on current research that impact your organization. Comments are always welcome.