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Getting Care

Home and Community Care Support Services North West provides a wide-range of health-care services and resources to support you at home, at school or in the community. Through personal visits and regular check-ins, we will help determine the right care and health supports for you and provide you with the care you need.

We have divided our services into helpful groupings, based on where you might receive your care. However, many patients require more than one service, in more than one location. For example, an older senior may participate in an adult day program and may also be receiving nursing support at home. Or, a young student may be receiving care at school and also at home.

We encourage you to browse through the descriptions and read the Frequently Asked Questions. If you have any additional questions or would like more information, contact us and we'll be very happy to help.

Coordinator and clientGetting started

If you need health-care support it may be hard to know where to start – let us help you get the care you need. It's as easy as a single phone call… 


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Doctor, nurse and clientFinding a Family Doctor

Do you need a family doctor? Many Ontarians want to have a primary health-care provider but have a difficult time finding one. Health Care Connect is a program designed to help you find a Family Doctor or Nurse Practitioner in your area. 

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Occupational Therapist and clientCare at home

People need care at home for many reasons – to maintain independence, to support chronic conditions or to recover from illness. Whether you need ongoing or short-term health support, we can provide nursing, physiotherapy, personal support and other at-home services. Our goal is to help you live in safety and comfort, at home.

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Student and service providerCare at school

For our young patients, support at school is key to their educational success. We offer school health support services as well as mental health and addiction nursing to provide specialized care to young people in need.

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Client and Service ProviderCare in the community

Community services can provide invaluable support for patients and caregivers. We are here to help you explore options to enhance your independence and well-being. Examples can include: transportation services, meal delivery and homemaking. Some services are at a charge, and many are at no cost to you.

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Client and Personal Support WorkerSupported living

There are many ways to live as independently as possible while still receiving the health-care services you need. Options include adult day programs, supportive housing, retirement homes and more – we can help you and your family get the care you need.

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Nurse and ClientLong-term care

Long-term care may become an option if you are finding it too difficult to live independently at home even with other supports in place. We can help you find more appropriate living arrangements in a long-term care home, and support you and your family to make the best decisions to meet your needs.

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Elderly Mother and DaughterPatient and caregiver resources

We know that patients and caregivers are faced with endless online information sources – it can be difficult to know how to make sense of it all. We hope our resource section provides you with the answers you are looking for – check back often, as we will continue to update this page. You may also want to check your local Healthline.

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