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Home Care Services

We understand that your home is an important and cherished personal space. It is our priority to ensure people feel safe and well cared for by their caregivers and the health-care professionals providing their care at home and in their communities.

We have built strong relationships with trusted service provider partners and have a rigorous process to select the most qualified health care providers to care for you in your community.


Family-Managed Home Care

Family-Managed Home Care is intended to provide more control over care to eligible clients and families.

Through the program, eligible clients, or their substitute decision-makers, will receive funding that they can use to purchase home care services or employ care providers. Clients or substitute decision-makers are responsible for managing their care providers and reporting to Home and Community Care Support Services North West.

Clients must first have an assessment to determine their needs, must meet the eligibility requirements for traditional home care and must have a plan of service developed by the LHIN. As well, they must belong to one of the four client groups included in the program: children with complex medical needs, adults with acquired brain injuries, eligible home-schooled children, and clients in extraordinary circumstances – as assessed. Clients must also meet the general and specific eligibility requirements for the program.

If the client has a substitute decision-maker, the substitute decision-maker will also be assessed  to determine whether they meet the eligibility requirements to take on the required responsibilities under the program, including managing and coordinating the client's care and managing and reporting on funding.

Clients, or their substitute decision-makers, can speak to their care coordinator for more information about accessing Family-Managed Home Care. The public can call 310-2222 (without dialing an area code) to be connected for more information.


Please click the PDF below to view the Family Managed Home Care Fact Sheet

FMHC Fact Sheet.pdf

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