CCAC Provincial Boundary Map


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Quality Improvement

Quality improvement is a continuous journey we undertake at all Home and Community Care Support Services as we strive to provide outstanding care – to every person, every day. 


Continuously improving care


Visit an archive of home and community care Quality Improvement Updates»

 Also see:

Health Quality Ontario (HQO) home care reporting


Quality Improvement PlansCoordinator and Patient

We are committed to delivering high quality care and a superior patient experience. Quality Improvement Plans (QIPs) provide guidance and direction on quality improvement initiatives, with the overall objective of improving the quality of services delivered to patients in accordance with the Excellent Care For All Act.



   Quality Improvement »


Outcome-based care


Across the province, we are introducing an outcome-based approach to care as a new way of providing home and community care. Through a team-based approach, outcome-based care uses best practices to achieve positive results for people with similar care needs, such as wound care or better mobility following hip or knee surgery.  

Visit outcome-based care »