Statement of Commitment
The North West Community Care Access Centre is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. The North West Community Care Access Centre is committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting the accessibility requirements under the Accessibility for Ontarians with Disabilities Act.
Upon request, the North West Community Care Access Centre will provide or arrange for the provision of accessible formats and communication supports for persons with disabilities.
Multi-Year Accessibility Plan
The North West Community Care Access Centre’s Multi-Year Accessibility Plan outlines the
NWCCAC ‘s strategy to prevent and remove barriers and meet the requirements of the Integrated Accessibility Standards Regulation (IASR).
• Multi-Year Accessibility Plan
Documents outlining our policies and procedures related to the Customer Service Standard
(Ontario Regulation 429/07) and the Integrated Accessibility Standards Regulation (Ontario
Regulation 191/11) are available upon request.
For more information on the Accessibility for Ontarians Disabilities Act (AODA), please visit
The North West Community Care Access Centre (NWCCAC) is committed to receiving and responding to feedback from persons with disabilities about accessibility and how the NWCCAC provides its services to them.
Feedback can be provided in multiple formats to the Accessibility Coordinator including in person, by mail, by phone or electronically by completing the feedback section below.
Please address your concerns and/or feedback to the attention of the Accessibility Coordinator in person or by mail at:
North West Community Care Access Centre
961 Alloy Drive
Thunder Bay, ON P7B 5Z8
Or call the Accessibility Coordinator at: (807) 345-7339
PLEASE DO NOT ENTER ANY PERSONAL HEALTH INFORMATION INTO THE BELOW FORM.
If a person with a disability has a complaint regarding accessible services provided by the North West Community Care Access Centre, this should be brought to the following applicable individuals/areas:
• Staff Member involved in the situation,
• If after speaking with the staff member involved in the situation, the concern has not been resolved to the individual’s satisfaction, the Manager of the applicable department or delegate will review the matter with the appropriate Senior Director.
When receiving and responding to feedback from clients and members of the public the North West Community Access Centre will make its feedback processes accessible to individuals with disabilities, on request.