CCACs work hard to provide care to patients as quickly as possible.
All CCACs measure our ability to provide care within five days of assessment by a Care Coordinator. We measure this for all patients who need nursing, as well as for complex patients who need personal support.
The table below will help you understand how quickly
North West CCAC is able to get care to patients.
Percentage of Patients Receiving Care within 5 days, North West CCAC
Data for February 1st- 28th, 2017
Personal Support for Complex Patients|
The North West CCAC continuously reviews referral processes to identify nursing services and personal support for complex patients that fall outside the target. The measure is the time from when the care plan is developed until the date of the first visit. There are reasons for start dates to be delayed and CCACs now record those reasons to see if any patients truly waited for service in the past 5 days. The reasons are: Clinical need for service to begin on a specific day; this service is being preplanned; Patient has chosen to delay service initiation. The largest reason for services falling outside the service guideline in the North West CCAC is due to preplanned service for nursing and personal support.
CCACs are not always able to provide certain services to all patients, and must place some patients on a waitlist until capacity to provide that service becomes available. When a waitlist exists for a service, it is usually due to limited resources to provide the service; CCACs prioritize providing care to their patients with the most urgent and complex care needs. A waitlist may also exist for certain services because there are too few clinicians in the community with the necessary expertise.
The tables below indicate how many people are on waitlists for certain services in CCAC.
Number of Patients on Waitlists for Services, North West CCAC
As of August 31, 2016
Personal Support Services ||
Speech Language Therapy||
In- Home Services
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