CCAC Provincial Boundary Map


To find your local region, please enter your postal code


Wait Time / Waitlist Information

Wait Times

Home and Community Care Support Services work hard to provide care to patients as quickly as possible.

All Home and Community Care Support Services measure our ability to provide care within five days of assessment by a Care Coordinator. We measure this for all patients who need nursing, as well as for complex patients who need personal support.


Percentage of Patients Receiving Care within 5 days
Home and Community Care Support Services North West

May 2018

Nursing Personal Support for Complex Patients



We continuously reviews referral processes to identify nursing services and personal support for complex patients that fall outside the target. The measure is the time from when the care plan is developed until the date of the first visit. There are reasons for start dates to be delayed and we now record those reasons to see if any patients truly waited for service past 5 days. The reasons are: Clinical need for service to begin on a specific day; this service is being preplanned; Patient has chosen to delay service initiation. The largest reason for services falling outside the service guideline in the North West is due to preplanned service for nursing and personal support.



We are not always able to provide certain services to all patients, and must place some patients on a waitlist until capacity to provide that service becomes available. When a waitlist exists for a service, it is usually due to limited resources to provide the service; We prioritize providing care to their patients with the most urgent and complex care needs. A waitlist may also exist for certain services because there are too few clinicians in the community with the necessary expertise.

The tables below indicate how many people are on waitlists for certain services in Home and Community Care Support Services North West.



Number of Patients on Waitlists for Services
Home and Community Care Support Services North West

May, 2018

  Nursing Services Personal Support Services Physiotherapy Occupational Therapy Speech Language Therapy Nutrition Social Work


In- Home Services
















School Services