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North West CCAC

Enabling care through technology

CCACs deliver high quality care in the home, at school and in the community. One of the key reasons we can do this so successfully is clear and quick communication with health-care partners and providers involved in your care.

We have developed leading-edge electronicCoordinator and Patient tools, platforms and best practices. These initiatives provide us with the technology platform required to deliver the best possible patient care, and offer you and your family timely, accurate information to support your health and well-being.

We also participate in provincial initiatives that provide our patients with additional health-related services, including Health Care Connect.


Access the services and information you need

The following tools are available to the public, and will help you and your family find the health-care services and information you need. provides one-stop access to health-care services and partners in your community.

Visit »


Health Care Connect is a provincial initiative that helps people in Ontario find a primary health-care provider, including family doctors and nurse practitioners.

Visit Health Care Connect »


eReferral phone service provides a live person to answer your questions and recommend services. This service is available in English and French.

Call 310-2222 (CCAC) in English or 310-2272 (CASC) in French »


Coordinator and FamilyOur e-health platform

The CCAC e-health platform provides us with access to common information and the ability to support strong connections and effective communication with our partners across the health-care system, for example hospitals, primary care and community support services. This helps us better respond to people's needs and create a smooth care experience for you and your family.

You can learn more about technology-based solutions to support patient care, information sharing, planning, decision-making and communication needs by visiting the Ontario Association of Community Care Access Centres website.


Community health portal

 Communication among health-care providers is key to improving people's care experience, and smoothing transitions between care settings, for example from hospital to home. The Community Health Portal provides hospitals, primary care and other care partners with
real-time health information about the North West CCAC patients. Service providers, physicians and hospital staff can look up patients and see a summary of their North West CCAC services and access their patient assessment(s) and other patient status documentation shared by the CCAC Care Coordinator. Patient information can be accessed as long as the patient is actively receiving CCAC services, and has given consent for their information to be shared.

New patient assessments or re-assessments are shared automatically when completed by the CCAC Care Coordinator, so physicians and care providers viewing the patient record always see the most recent assessment.

 In addition to assessments and other formal documents, as a patient's condition, or care needs change, the CCAC Care Coordinator can share the details of those changes as documented in Client Health and Related Information System (CHRIS) notes.




To find out more about enabling care through technology visit:


high impact practices


The Canadian Home Care Association's High Impact Practices report details CCAC's latest project: Connecting Northern and Eastern Ontario Community Expansion.