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A Message to the Community



The Minster of Health and Long-Term Care, Dr. Eric Hoskins, released a proposal on December 17, 2015 that outlined the government's vision for transforming Ontario's healthcare system - Patients First – A Proposal to Strengthen Patient-Centred Health Care in Ontario, which included fundamental changes in the oversight and governance of home and community care.

On December 7th, Ontario passed legislation: The Patients First Act, 2016 as part of the government’s ongoing work under the Patients First: Action Plan for Health Care to create a more patient-centred health care system. The Patient’s First Act (Bill 41) Action Plan is the government’s affirmation and commitment to transform the health care system into one that puts the needs of patients at its centre by focusing on four key objectives: increasing access, connecting services, informing patients, and protecting our health care system. The result gives Ontario's Local Health Integration Networks (LHINs) an expanded role, including primary care and home and community care. As a result, Community Care Access Centres (CCACs) as corporations will cease to exist. Specific implementation is yet to be determined and at this time there are no immediate changes taking place. The Ministry of Health and Long-Term Care has continued to reinforce their commitment to funding home and community care in support of a growing and aging population.

We are confident the proposed changes will support improved patient care and we are working with partners, our local LHIN and the Ministry on this important transformation to ensure patients continue to receive the best care possible.

At present, patients, families and providers can be assured that the North West CCAC continues to provide services and receive referrals for care, support and system navigation.

We invite you to contact us if you have any questions or concerns about the transformation at 1-800-626-5406 or visit us at




Tuija Puiras                                              Brad Coslett

CEO, North West CCAC                              Board Chair, North West CCAC