Patient Declaration of Values

The Home Care and Community Services Act, 1994 Bill of Rights outlines your rights as a person receiving home and community care. We take this responsibility very seriously.

To ensure we are working together based on mutual trust and respect, as a CCAC patient, you can expect:

High Quality Care

  • You have the right to receive care that is safe, effective, considerate and timely.
  • You have the right to compassionate care that takes your preferences into account.
  • To be a partner in making decisions about your care.
  • You have the right to be involved in planning your care, along with family members or others that you choose.
  • You have the right not to accept the care that has been recommended.
  • You have the right to raise concerns about your service and decisions affecting your care without fear of interference, coercion, discrimination or retribution.
  • To be respected.You have the right to be treated in a manner that is courteous, considerate and respectful of your dignity, privacy, autonomy and independence, and free from mental, physical and financial abuse.
  • You have the right to be free from discrimination and receive care that respects cultural, ethnic, spiritual, linguistic and regional preferences.
  • To have the information you need.
  • You have the right to ask questions and be well informed about the care options available, so you can make decisions about your care that are right for you.
  • You have the right to be informed about the care being provided as well as the people/organizations delivering your care.
  • We respect confidentiality of personal and health information in accordance with the law.

You are Responsible for…

  • Participating in developing and carrying out your individualized care plan.
  • Being available for visits and informing your CCAC Care Coordinator if you are unavailable for a scheduled visit.
  • Treating CCAC and service provider staff with courtesy and respect and free from discrimination or harassment.
  • Keeping your CCAC Care Coordinator informed about changes that could affect your care goals (e.g., hospital stays, emergency department visits, etc.).
  • Collaborating with your CCAC Care Coordinator and discussing if your care needs become greater and/or you need help managing.
  • To the best of your ability, providing a safe working environment for your CCAC Care Coordinator and service providers.

NOTE: In cases where patients may lack insight into their behaviours because of a diagnosed medical condition (e.g., dementia, acquired brain injury) it is essential that their primary care giver is engaged in the patient's care plan and works with the CCAC Care Coordinator to ensure that there is a safe and respectful environment for all concerned.