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North Simcoe Muskoka CCAC




Our Performance

CCACs are committed to delivering high-quality care to the people of Ontario and to being as transparent as possible about care we provide. We are also committed to continuous improvement, and receiving regular feedback through patient surveys to ensure we are providing the best quality care.

The Local Health System Integration Act, 2006 requires that the North Simcoe Muskoka Local Health Integration Network (NSM LHIN) and funded Health Service Providers (HSP) enter into a service accountability agreement ("SAA"). The SAA enables the LHIN to provide funding to the NSM CCAC for the provision of services. It supports a collaborative relationship between the LHIN and the NSM CCAC to improve the health of Ontarians through better access to high quality health services, to co-ordinate health care in local health systems and to manage the health system at the local level effectively and efficiently.

In this context, the NSM CCAC and the NSM LHIN agree that the provision of services to the local health system by the NSM CCAC will be funded as set out in this 2014-2017 Agreement.


Learn more about Service Accountability Agreements with the LHIN and NSM HSPs.

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Annual report

We are pleased to share with you our 2014-2015 Annual Report. You can also access our Annual Report archive.

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alt=""Wait times

CCACs are decreasing patient wait times for home care services.  In fact, over the past three years, we have reduced wait times by 24 per cent for 9 out of 10 patients. Find out more about our wait time improvements, and how we're working to standardize wait time reporting. 

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alt=""Quality improvement

We are striving to continuously improve patient care. Our outcome-based approach concentrates on getting the best possible results for patients using individual care plans based on best evidence and practices.  Learn more about our quality improvement initiatives and access our Quality Report.

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alt=""Provincial initiatives

CCACs are working together to ensure that everyone in Ontario has equitable access to high-quality care.  Our provincial initiatives include innovative programs, technologies and processes that support our work to provide quality health care in homes and communities across the province. Learn more about these exciting initiatives.

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alt=""Transparency and Accountability

Subject to the Broader Public Sector Procurement Directive and the Broader Public Sector Expenses Directive issued by the Management Board of Cabinet, CCACs have established directives and policies which apply to board members, employees and consultants. View details here. 

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