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Quality Improvement

 

Your feedback matters to us. At the North Simcoe Muskoka Local Health Integration Network (LHIN), we strive to provide the highest quality care possible. To help us succeed, we need to hear from you about what we are doing well, and where we could improve.

LHIN Patient Experience Survey

We reach out to a randomly selected group of patients or caregivers who have consented to complete a short, 12-minute survey about the care patients have received. R.A. Malatest and Associates Ltd. (Malatest) is an independent research company that has been selected to conduct the survey on our behalf. The survey will be available in English and French.

Malatest may contact you by phone. Y​our participation is completely voluntary and your responses will not impact any current or future service(s) you may receive. All information gathered in the survey, including personal and personal health information, will be protected, kept secure at all times, and will only be used only as authorized under the Freedom of Information and Protection of Privacy Act and Personal Health Information Protection Act.

If you have any questions or wish to be removed from our survey contact list, please contact us by calling 705-721-8010 ext. 2309 and provide your first name, last name, and phone number.

Voice of the Caregiver Survey

We reach out to caregivers of patients who have passed away to complete a short survey about the experiences of care and services received during the last months of life.

Caregivers may be contacted by mail through NRC Health, an independent research company that has been selected to conduct the survey. The survey is available in English and French.

Your participation is completely voluntary and your responses will not impact any current or future service(s) received. All information gathered in the survey, including personal and personal health information, will be protected, kept secure at all times, and will only be used as authorized under the Freedom of Information and Protection of Privacy Act and Personal Health Information Protection Act.

Thank you for considering these surveys. Your feedback will help us continue to improve the care we deliver to patients like you.

 

Quality improvement is a continuous journey we undertake as we strive to provide outstanding care – every person, every day. 

Visit an archive of home and community care Quality Improvement Updates ​​»

 Also see:

Health Quality Ontario (HQO) home care reporting

Quality Improvement Plansalt=""

We are committed to delivering high quality care and a superior patient experience. Quality Improvement Plans (QIPs) provide guidance and direction on quality improvement initiatives, with the overall objective of improving the quality of services delivered to patients in accordance with  the Excellent Care For All Act (ECFAA).

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