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Quality Improvement


Your feedback matters


At Home and Community Care Support Services North Simcoe Muskoka, we strive to provide the highest quality care possible. To help us succeed, we need to hear from you about what we are doing well, and where we could improve.

Voice of the Caregiver Survey

We reach out to caregivers of patients who have passed away to complete a short survey about the experiences of care and services received during the last months of life.

Caregivers may be contacted by mail through NRC Health, an independent research company that has been selected to conduct the survey. The survey is available in English and French.

Your participation is completely voluntary and your responses will not impact any current or future service(s) received. All information gathered in the survey, including personal and personal health information, will be protected, kept secure at all times, and will only be used as authorized under the Freedom of Information and Protection of Privacy Act and Personal Health Information Protection Act.

Thank you. Your feedback will help us continue to improve the care we deliver to patients like you. If you have any questions or wish to be removed from our survey contact list, please contact us at 705-721-8010 or 1-888-721-2222 and ask to speak to your Care Coordinator.


Quality improvement is a continuous journey we undertake as we strive to provide outstanding care – every person, every day. 

Visit an archive of home and community care Quality Improvement Updates ​​»

 Also see:

Health Quality Ontario (HQO) home care reporting

Quality Improvement Plansalt=""

We are committed to delivering high quality care and a superior patient experience. Quality Improvement Plans (QIPs) provide guidance and direction on quality improvement initiatives, with the overall objective of improving the quality of services delivered to patients in accordance with  the Excellent Care For All Act (ECFAA).

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