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Quality Improvement Plans

​​Our goal is to deliver high-quality, integrated care to our patients, as is reflected in our vision – Outstanding care, every person, every day. Additionally, we are key collaborators in the health care system, supporting system integration with our health care partners in order to achieve the objective of delivering the best possible care to Ontarians.


In keeping with this commitment, we have developed Quality Improvement Plans (QIP) aligned with the key principles found in the Excellent Care for All Act (ECFAA) and as directed by the Ministry of Health and Long-Term Care. The QIP is one tool that helps to define organizational priorities focused on delivering patients the best care possible through quality initiatives and continuous quality improvement. Under this process, the QIP is also central to progressive health system transformation by ensuring all health sectors partner for quality, patient-centered care.



A QIP is a formal, documented set of organizational priorities focused on quality and quality improvement objectives that are reviewed and posted annually. Using priority indicators that have been identified by The Ministry of Health and Long-Term Care, we have made a commitment to patients, staff, health care partners and our communities to improve quality through a series of concentrated targets and actions.

We will report on indicators, which in collaboration with other health care partners can make a significant positive impact to patients and the health care system. These core set of indicators support provincial priorities with targets in the areas of safety, effectiveness, access and focuses on patient-centered care.   

Quality Improvement Plans are also available on Health Quality Ontario's website.


North Simcoe Muskoka QIP

We are committed to the improvement of both the health experience and health outcomes of our patients and values safety and quality and through continuous quality improvement and a culture of excellence.

In leveraging learnings from the 2018‐19 QIP, home and community care aims to achieve targets in:

  • Timely and Efficient Transitions
  • Service Excellence
  • Safe and Effective Care

Of these seven indicators selected for improvement, four are provincial home care sector indicators and three are unique to North Simcoe Muskoka​:

At a Glance​​

Timely and Efficient Transitions
1. Unplanned Emergency Department (ED) visits within 30 days
2. Wait time to long-term care home placement (community and hospital)

Service Excellence
3. Patient Satisfaction (KPI 1 – Client and Caregiver Experience Evaluation)
4. Palliative Caregiver Satisfaction (Caregiver VOICEs Survey)*

Safe and Effective Care
5. Patient Safety Culture (Patient Safety Culture Tool)*
6. Patient Safety (KPI 9 – Client and Caregiver Survey)*
7. Early Identification: Documented assessment of needs for palliative care patients

*indicator unique to North Simcoe Muskoka.​​​​

Our QIP initiatives are aligned with our strategic priorities. Of strategic importance is being patient-centered and empowering the patient as an active partner in their care and wellbeing; implementing evidence-based practice to drive quality and safety and building and leveraging strategic partnerships with our system partners at the local and provincial level to improve patient care.       

To access the 2019-20 QIP

The QIP is comprised of three parts

1) A narrative document that provides a brief overview of our QIP, highlighting some of our key priorities for the 2019-2020 fiscal year. 

2) A work plan that includes our 2019-2020 quality improvement targets and initiatives.  

3) A progress report that reflects back on the previous years QIP initiatives, highlighting lessons learned and progress made.

Quality Improvement Plan (QIP) Narrative ​



Quality Improvement Plan Narrative 

2019-20 Quality improvement plan (QIP)



Quality Improvement Plan​ 


Quality Improvement Plan Progress Report for 2018-19



learn more

If you would like to learn more about Quality Improvement Plans or the Quality Improvement Plan Process, we en​courage you to read our QIP Frequently Asked Questions or our QIP Glossary of Terms. ​

You may also want to visit these helpful links: