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Quality Improvement Plans

Our goal is to deliver high-quality, integrated care to our patients, as is reflected in our vision – Outstanding care, every person, every day. Additionally, we are key collaborators in the health care system, supporting system integration with our health care partners in order to achieve the objective of delivering the best possible care to Ontarians.


In keeping with this commitment, we have developed Quality Improvement Plans (QIP) aligned with the key principles found in the Excellent Care for All Act (ECFAA) and as directed by the Ministry of Health and Long-Term Care. The QIP is one tool that helps to define organizational priorities focused on delivering patients the best care possible through quality initiatives and continuous quality improvement.  Under this process, the QIP is also central to progressive health system transformation by ensuring all health sectors partner for quality, patient-centered care.  We are proud to post our inaugural QIPs April 1st of the 2014-2015 fiscal year.



A QIP is a formal, documented set of organizational priorities focused on quality and quality improvement objectives that are reviewed and posted annually. Using priority indicators that have been identified by The Ministry of Health and Long-Term Care, we have made a commitment to patients, staff, health care partners and our communities to improve quality through a series of concentrated targets and actions.

We will report on indicators, which in collaboration with other health care partners can make a significant positive impact to patients and the health care system. These core set of indicators support provincial priorities with targets in the areas of safety, effectiveness, access and focuses on patient-centered care.   

Quality Improvement Plans are also available on Health Quality Ontario's website.


North Simcoe Muskoka QIP

We are committed to the improvement of both the health experience and health outcomes of our patients and values safety and quality and through continuous quality improvement and a culture of excellence.

In leveraging learnings from the 2016‐17 QIP, home and community care aims to achieve targets in:

  • Improving access to care while supporting a greater number of people with high care needs through the achievement of our wait time targets.

  • Improving patient safety in the home while enhancing the corporate safety culture with a focus on falls prevention and safety conversations in the home.

  • Improving effectiveness through reduced unplanned and avoidable emergency department visits and hospital admissions through collaboration with health system partners.

  • Improving patient‐centeredness by efficiently delivering better patient experiences and health outcomes.

Our focus in 2017-18 is on a total of eight indicators with the aim to drive improvements in experience and care outcomes, integration, value, and safe care coordination and care transitions.  Of those indicators, six are aligned to the home care sector and two are unique to North Simcoe Muskoka. 


At a Glance​

Home Care Sector Indicators:

  1. Reduce falls experienced in the home by patients.
  2. Improve overall patient experience with care.
  3. Reduction in unplanned emergency department visits experienced by home care patients that occur within 30 days of their transition home from hospital.
  4. Reduction in unplanned hospital readmissions experienced by home care patients that occur within 30 days of their transition home from hospital.
  5. Reduction in wait times, for all patients requiring nursing services and for patients with complex needs who require personal support services, targeted to align to the provincial 5-day wait time measure.
  6. Improve on the number of palliative/end-of-life patients who have died in their preferred place.

Sector Indicators:

  1. Improve patient and caregiver experience regarding how we and our contracted service provider staff address patient safety.
  2. Reduction in time from initial contact to first patient visit.


Our QIP initiatives are aligned with our Strategic Priorities and Directions. Of strategic importance is being patient-centered and empowering the patient as an active partner in their care and wellbeing; implementing evidence-based practice to drive quality and safety and building and leveraging strategic partnerships with our system partners at the local and provincial level to improve patient care.      


Quality Improvement Achievements from the past year

Access to timely care is a measure of the quality of health care that a person received. We identified 5 day wait time for nursing and complex personal support as a priority area in the 2015-2016 QIP.

Significant improvements were made in 2016-17 for complex personal support service wait times, and by October 2016, targets were exceeded with 87 percent of patients being seen within 5 days or less.  This achievement was highlighted provincially in HQO's Insights into Quality Improvement .  We are proud to be a partner in advancing the health care quality agenda, and champions a culture that believes 'better has no limit'.


To access the nsm ccac QIP

The QIP is comprised of three parts

1) A narrative document that provides a brief overview of our QIP, highlighting some of our key priorities for the 2017-2018 fiscal year. 

2) A work plan that includes our 2017-2018 quality improvement targets and initiatives.  

3) A progress report that reflects back on the previous years QIP initiatives, highlighting lessons learned and progress made.

Quality Improvement Plan (QIP) Narrative 



Quality Improvement Plan Narrative 

2017-18 Quality improvement plan (QIP)



Quality Improvement Plan 


Quality Improvement Plan Progress Report for 2016-17


learn more

If you would like to learn more about Quality Improvement Plans or the Quality Improvement Plan Process, we encourage you to read our QIP Frequently Asked Questions or our QIP Glossary of Terms. 

You may also want to visit these helpful links: