​​Accessibility for Ontarians with

Disabilities Act (AODA)


North Simcoe Muskoka Community Care Access Centre (CCAC) is fully compliant with the Accessibility Standards for Customer Service, Ontario Regulation 429/07, under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
North Simcoe Muskoka CCAC is committed to creating an accessible and responsive customer service environment to meet the needs of persons with disabilities. This includes ensuring our offices are designed as accessible spaces, and our customer service and communication is equally accessible to all members of the public.   

Accessibility for All  

North Simcoe Muskoka CCAC is committed to providing accessible information and communication to all stakeholders. As such, we recognize that persons with disabilities may require information in accessible formats.

All documents required by the Accessibility Standards for Customer Service and the Integrated Accessibility Standards Regulations (IASR) are available upon request, subject to the Freedom of Information and Protection of Privacy Act (FIPPA).

If you require any of our information in an alternate format, please contact us and tell us what you require:

When emailing your request, please include the following information:

  • Your first and last name
  • Email address
  • Mailing address (optional)
  • Telephone number
  • Name of required documents

We will respond to your request as soon as possible.


Additional AODA Resources


For updated information about the AODA and accessibility standards, visit AccessON.ca or call the AODA Contact Centre at:

  • Telephone: 1-866-515-2025
  • TTY: 416-325-3408
  • Toll Free: 1-800-268-7095