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North Simcoe Muskoka CCAC

Wait Time / Waitlist Information

Access to timely care is important to patients and caregivers, and is a measure of the quality of health care that a person receives. Care Coordinators assess a person's care needs to determine which services, and how urgently services, are needed. Patients who need care urgently will get the care they need right away, while people with less urgent or complex care needs may wait for their services to start or be connected with a community resource.


Wait Times

With a specific emphasis on reducing wait times for patients with the greatest need, the Ministry of Health and Long-Term Care introduced a new measure for access to timely care, a five-day wait time for home nursing visits and personal support visits for patients with complex care needs.

We measure our ability to provide care within five days of assessment by a Care Coordinator. We measure this for all patients who need nursing, as well as for complex patients who need personal support.

The table below will help you understand how quickly we are able to get care to patients.


Percentage of Patients Receiving Care Within 5 Days in North Simcoe Muskoka


For the month ending February 28, 2017

Nursing Personal Support for Complex Patients

 Note: Nursing and personal support referrals to us are from hospital and community.


Barbaras Safe Transition Home

Barbara's Safe Transition Home

Barbara is managing well at home with personal support. Click here to read about Barbara's experience in transitioning home from hospital with personal support.




We are not always able to provide certain services to all patients, and must place some patients on a waitlist until capacity to provide that service becomes available. When a waitlist exists for a service, it is usually due to limited resources to provide the service; we prioritize providing care to their patients with the most urgent and complex care needs. A waitlist may also exist for certain services because there are too few clinicians in the community with the necessary expertise.

The table below indicates how many people are on waitlists for our services.


Number of Patients on Waitlists for Services in North Simcoe Muskoka    

For the month ending March 31, 2017

  Nursing Services Personal Support Services Physiotherapy Occupational Therapy Speech Language Therapy Nutrition Social Work


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You may have to wait to receive service. Our staff are trained to assess your individual care needs. Just like in a hospital emergency room, those with the highest and most complex care needs will receive services first or will be prioritized for services. All patients will be connected with other resources in the community as appropriate. 

If ever your condition worsens or your situation changes, you can call us directly for a reassessment at 1-888-721-2222, seven days a week, 8:30 a.m. to 8:30 p.m. Primary care referrals are not required.

More information about wait times and waitlists for home care »

Access the North Simcoe Muskoka long-term care wait list report »

View more of our data »