Access to timely care is important to patients and caregivers, and is a measure of the quality of health care that a person receives. Our Care Coordinators assess a person's care needs to determine which services, and how urgently services, are needed. Patients who need care urgently will get the care they need right away, while people with less urgent or complex care needs may wait for their services to start or be connected with a community resource.
With a specific emphasis on reducing wait times for patients with the greatest need, the Ministry of Health and Long-Term Care introduced a new measure for access to timely care, a five-day wait time for home nursing visits and personal support visits for patients with complex care needs.
We measure our ability to provide care within five days of when the patient is available. We measure this for all patients who need nursing, as well as for complex patients who need personal support.
Percentage of our patients receiving care within 5 days
As of September 30, 2019
|Nursing||Personal Support for Complex Patients|
Barbara's Safe Transition Home
Barbara is managing well at home with personal support. Click here to read about Barbara's experience in transitioning home from hospital with personal support.
We are not always able to provide certain services to all patients, and must place some patients on a waitlist until capacity to provide that service becomes available. When a waitlist exists for a service, it is usually due to limited resources to provide the service; we prioritize providing care to their patients with the most urgent and complex care needs. A waitlist may also exist for certain services because there are too few clinicians in the community with the necessary expertise.
The table below indicates how many people are on waitlists for our services.
Number of Patients on Waitlists for Services
For the month ending September 30, 2019
Personal Support Services ||
Speech Language Therapy||
WILL I HAVE TO WAIT TO RECEIVE SERVICE?
You may have to wait to receive service. Our staff are trained to assess your individual care needs. Just like in a hospital emergency room, those with the highest and most complex care needs will receive services first or will be prioritized for services. All patients will be connected with other resources in the community as appropriate.
If ever your condition worsens or your situation changes, you can call us directly for a reassessment at 1-888-721-2222, seven days a week, 8:30 a.m. to 8:30 p.m. Primary care referrals are not required.
Access the North Simcoe Muskoka long-term care wait list report »