​Impact of COVID-19

At this time, the LHIN kindly asks that all requests for information be made by fax (705-792-6299). Do not send a request to the LHIN by mail or by dropping off in-person.

If you do not have access to a fax, you may alternatively send your request by email to NSM.HealthRecords@lhins.on.ca

*Please note that email messages are not encrypted and the LHIN cannot guarantee the security of messages sent external to the LHIN system.  Email may risk patient privacy.  Be sure to double check the recipient email address.  Please do not use this email address for any other purpose than sending the request.

Please call us at 705-721-8010 x6641 if you require assistance with these processes. 

Request for Access to Personal
Health Information


You have the right to access (receive a copy or view) the personal health information contained in your record or the record of a patient for whom you are the Substitute Decision Maker (SDM), if the patient is incapable.  

To make a request for access to personal health information, a completed Request for Access to Personal Health Information form needs to be submitted by mail or fax to our Health Records Department.  To avoid delays, check that all information is completed on the form and that it is dated and signed.  If you are requesting information as the authorized SDM for a patient who is incapable, you will need to verify your role by providing the necessary documentation (e.g. copy of Power of Attorney for Personal Care document).

When detailing the personal health information you are requesting to access, specify if you are requesting a specific document, documents within a time period, documents pertaining to an encounter, or the entire record.  It is advised to include dates and timeframes wherever possible.

Preparation fee

There is a preparation fee to receive a copy of personal health information. The fee will depend on the size of the records prepared. The invoice will be sent to you when we send you the record(s). Please call us if you would like an estimate. The fee is: 

  • $30.00 for the first 20 pages and $0.25* per page thereafter (*$0.50 per microfilm page), or 
  • $10.00 for a letter (there is no fee for an HST exemption letter) ​

The preparation fee applies to the patient (or their SDM), or to a law firm, legal aid clinic, advocacy centre, insurance company or employer requesting information with patient/SDM consent.

*There is no fee for an HST exemption letter​

Alternatively, the record(s) can be viewed at one of our offices at no cost.


Response time

Records will be sent to you by courier within 30 days from the date we receive the fully completed form.  If your request is urgent, please provide rationale on the request form including the date the records are required. We will contact you if we cannot meet your request timeline.


Health Record Image.jpg
To open the Request for Access to Personal Health Information form, click here​.  To make a request for personal health information, we ask that you submit your Request for Access to Personal Health Information form by fax (705-792-6299) at this time.


Contact Us

Please contact our Health Records Department if you require assistance with this process or if you have questions regarding:

  • Our privacy policies,
  • How to access to your personal health information,
  • How to request a correction of personal health information, or
  • To identify a privacy issue.

We ask that you submit your Request for Access to Personal Health Information form by Fax (705-792-6299) at this time.

705-721-8010 Ext. 6641 or
1-888-721-2222 Ext. 6641  

Fax: 705-792-6299

Health Records Department
15 Sperling Drive, Suite 100,
Barrie, ON L4M 6K9