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Introducing our 2014-2015 Annual Report

Greetings from the Board Chair and CEO

The North Simcoe Muskoka Community Care Access Centre (NSM CCAC) is pleased to present our Annual Report demonstrating our commitment to delivering outstanding care with the resources entrusted to our organization. In 2014/15, we connected more patients to the health services they needed than ever before to stay well at home or transition to a new care setting. We experienced significant demand for our services and continuously sought new opportunities to expand, improve our services, and develop new partnerships to meet the needs of an aging population.

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Care Experiences Shared

It is our pleasure to highlight some of the many voices and experiences of patients and volunteer caregivers across North Simcoe Muskoka that are shaping how we bring care into homes and communities for more people every year.


The Smiths are Supported in Their Home

When Mr. Smith of 86 years is asked to share his experience caregiving for his wife, 7 years his junior, he reflected on her battle with cancer.  "I have been doing it ever since she came out of hospital," he says.  "It has been going on over 4 years.  As far as we know the cancer is cured but she has a stoma and hernias that make it hard for her to get up and down."

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Stella Starts the Conversation

Most people do not plan for their future care needs as they age, or do not know where to start. For Stella and Albert Quesnelle, having an advance care plan supported their readiness to make decisions when health and support needs changed. They had a close relationship to a Care Coordinator over 6 years that Albert received more care at home as his needs increased for nursing, medication management, equipment, physiotherapy and personal support.

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Barbara's Safe Transition Home

After a fall that kept Barbara in hospital, returning home wasn't thought to be possible at first if she didn't have 24 hour supervision. Her daughter Alison recalls, "There were safety concerns, but our family knows mom is fairly independent and would get better with supports to live at home." Kathryn, Barbara's Care Coordinator, understood the complexities of Barbara's care needs and potential risks of going home, and co-created an individualized care plan unique to Barbara's needs, with her, her daughters, Alison, Lee-Anne and Lynda, and all members of the care team.

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Harold Learns to Monitor His Health

Sitting with his wife of 45 years on a park bench with a view of Lake Simcoe, Harold started to have difficulty breathing. Oxygen from the tank he brought didn't help, so Judy called 911. "We could hear the ambulance coming," recalls Harold. "I got on the stretcher and I don't remember anything after that.  I was in the ICU for a couple of days on life support."

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Lauren Sees a Future

At the age of 17, at a time when classmates were looking forward to graduating, Lauren didn't think it was possible. "It was really hard for me to go to school. I guess it was like, if I am just going to get back into bed, what's the point of getting out of bed?" After seeking guidance at school for anxiety, Lauren was referred to a new in-school resource available through a partnership with North Simcoe Muskoka CCAC's Mental Health and Addictions Nursing (MHAN) program.

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By the Numbers

Click here to access our 2014-2015 success by the numbers.

2014-2015 Bringing Care Home Annual Report

Access a PDF version of our Annual Report by clicking here.