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Director, Human Resources and Labour Relations

Closing Date:
Open until position filled
Job Summary:


Accountable for directing the design, development and implementation of Human Resources and Labour Relations (HR/LR) programs for the CCAC.

Designs, Develops and Implements HR/LR Programs

  • Provides direction to the development and delivery of HR programs including labour and employee relations, recruitment, performance management, total compensation, policy development, health and safety, French Language Services and accessibility.
  • Drives organizational excellence by implementing HR/LR best practices and providing direction in the development of HR/LR policies, procedures, systems and tools to position the CCAC as an employer of choice
  • Determines and recommends labour relations programs; identifies issues for inclusion in labour negotiations and negotiates collective agreements
  • Protects the CCAC from potential litigation by ensuring that appropriate risk management strategies are in place
  • As a member of the management team, participates in the development of the operational plan


  • Provides advice and support to the executive team to address complex HR/LR needs and issues, and to ensure the human impacts of business decisions are understood and factored into the planning and decision-making processes
  • Promotes leading HR/LR practices and advises the executive team on changes in legislation or new trends requiring changes in current HR practices
  • Identifies how external contractors can be used to enhance effectiveness and efficiency in HR/LR service and activities
  • Directs a team in planning and delivering all HR programs and activities
  • Establishes goals, objectives and measures for HR/LR, ensuring alignment with overall strategy and business objectives
  • Lead strategic and operational initiatives.

Relationship Management

  • Establishes and maintains collaborative relations at all levels in the organization in order to build trust and confidence in the HR/LR Department
  • Partners with other CCACs on joint initiatives to support human resources across the system
  • Builds positive relations with union officials to set an environment of mutual respect and defuse labour relations issues where possible
  • Develops and maintains relationships with the LHIN, other CCACs and partner organizations to identify opportunities for system improvements, integration, etc
  • Liaises with external HR/LR colleagues and organizations in order to remain current and ensure CCAC practices continue to reflect best practices

Shared Services

  • Leads development of shared service business model for the HR function


  • Bachelor degree in business administration, industrial relations or related discipline required along with Certified Human Resources Leader (CHRL) designation
  • 3 – 5 years progressive management experience within human resources and labour relations in the public sector (preferably healthcare)
  • Knowledge of technical and legislative issues related to Human Resources and Labour Relations as well as collective bargaining and the demonstrated ability to lead negotiations
  • Exceptional relationship management, facilitation and problem solving skills

How to Apply

Interested applicants should apply by submitting a cover letter (with vacancy number), along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, to:

North Simcoe Muskoka Community Care Access Centre

ATT:  Human Resources Office

15 Sperling Drive, #100

Barrie, Ontario L4M 6K9

Email:   (Include position and vacancy number 15-13 in subject heading)

Please note:  At time of hire, a Criminal Record Check will be required.

NSM CCAC is governed by the requirements of the French Language Services Act and therefore encourages applications from French speaking candidates.

NSM CCAC is committed to accommodating people with disabilities as part of our hiring process.  If you have special requirements please advise Human Resources during the recruitment process.

NSM CCAC thanks all applicants who take the time to apply. However, only those invited for an interview will be contacted.

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.