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Manager, Quality and Risk

Closing Date:
Open until position filled
Job Summary:

The North Simcoe Muskoka Local Health Integration Network (NSM LHIN) is one of 14 local organizations that have been created in Ontario to plan, coordinate and fund local health services, including hospitals, community care access centres, long-term care homes, community health centres, community support service agencies, and mental health and addictions agencies. The office of the North Simcoe Muskoka LHIN is located in Orillia, Ontario. Each of the province's 14 Local Health Integration Networks (LHINs) is subdivided into smaller regions generally referred to as sub-regions. In North Simcoe Muskoka, the sub- regions are Barrie, South Georgian Bay, North Simcoe, Muskoka and Couchiching.

The NSM LHIN is home to close to 453,710 people and encompasses the District of Muskoka, most of the County of Simcoe and a portion of Grey County. Responsible for $832 million in funding to allocate amongst 61 unique health service provider organizations, North Simcoe Muskoka residents have benefited from numerous LHIN programs and initiatives.

The NSM LHIN is looking for professionals with the right skills to work with their multi-disciplinary teams to use best practices and leading edge approaches to meet their populations' health needs today and in the future.

Manager, Quality and Risk

(Permanent Full Time)


This position support the development and coordination of an integrated approach to quality and risk management, leads quality improvement initiatives within the organization specific to patient safety and business processes and supports the development and implementation of the organization's risk management plan. 


  • Supports the planning, design, implementation, evaluation and documentation of the LHIN's quality focus.
  • Works with the management team to successfully integrate quality, risk and patient safety throughout the organization.
  • Leads patient safety and quality information gathering and analysis.
  • Undertakes the evaluation of patient service delivery processes and makes recommendations for improvements.
  • Leads improvement initiatives as identified and ensures implementation and sustainably plans are in place.
  • Develops and prepares quality reports for the organization including both patient safety and patient experience data.
  • Manages the event management reporting system specific to patient safety and complaints including data trending and analysis.
  • Leads Quality of Care Reviews following patient safety events including incident analysis and identification of recommendations for improvement.
  • Monitors the implementation of quality improvement recommendations as an outcome of patient safety events.
  • Supports the development of the annual Quality Improvement Plan and monitors the achievement of identified improvements.
  • Provides required education/training to advance organizational knowledge of quality improvement principles, methods and tools as well as patient safety and promotes a culture of patient safety. 
  • Supports the desired organizational risk management tone and culture.
  • Supports the Director, Quality and Risk in the development of risk management protocols and risk management activities addressing the safety of patients and staff.
  • Supports the identification, assessment and management of risk across the organization including the completion of the annual organizational risk report.
  • Supports the organization's participation in the accreditation process.
  • Supports organizational level emergency response planning to enable effective and timely response to emergencies which impact LHIN. 

Human Resources Management

  • Manages a team of staff within assigned teams.
  • Develops, implements, monitors and evaluates functional, service and team operational plans, goals and objectives.
  • Engages staff in discussions of change initiatives and supports team through change.
  • Develops human resource plans that indicate staffing requirements for teams.
  • Participates in recruitment, selection and hiring of staff as required.
  • Ensures fair and equitable application of human resources policies.
  • Conducts performance appraisals for direct reports.
  • Manages staff issues and complaints (in consultation with the Director and Human Resources).
  • Identifies and promotes factors conducive to a positive working environment for all employees including reward and recognition.
  • Promotes an environment supporting continuous development and improvement. 

Relationship Management

  • Establishes and maintains collaborative relationships.
  • Leads and/or participates on internal LHIN projects and committees to develop and implement strategies to improve patient care.
  • Provides information to management by identifying issues affecting the teams.
  • Actively participates in provincial and regional quality and risk initiatives.

System Transformation

  • Works collaboratively with system partners to implement strategies that support the advancement of Patient's First initiatives.
  • Supports individuals, groups and organizations to enable them to play a role in health system transformation.
  • Represents the NSM LHIN direction and mandate in a professional manner. 

Health & Safety

  • Accountable for taking every reasonable precaution to protect the health and safety of employees under their supervision.
  • Responsible to ensure that equipment is safe, properly instructs employees on safe operation and use and ensure employees follow established safe work practices and procedures.  

Fiscal Responsibility

  • Manages budget allocation for assigned area of responsibility.
  • Meets with staff to identify program needs and develop input to fiscal and operational planning.
  • Other duties as assigned. 



  • Models competencies of cooperation, collaboration, communication, leadership and accountability.
  • Effective communication skills including listening, presenting, and articulating conveyance of messages in an honest, open, transparent and straight-forward style.
  • Demonstrated leadership skills including inspiring and motivating staff to achieve outcomes; effective team building techniques; demonstrating commitment to mission and values and functioning effectively with tact and diplomacy while handling stressful issues.
  • Results-oriented leadership style that encourages empowerment and collaboration while demonstrating strong decision-making ability; can facilitate change through knowledge; negotiation and strategic business acumen that encourages positive outcomes; is a visible leader and has a patient-service orientation.
  • Strategic thinker who is able to develop short-term and longer-term plans that reflect current trends while identifying priorities for relevancy and leadership in the future; able to operationalize strategies to execute key priorities.
  • Strong change management skills; able to focus priorities and drive for positive change; encourages and holds themselves and others accountable.
  • Ability to convey a positive image of self and organization to staff, the community and public; understands key external relationships important to the success of the organization.
  • Demonstrates an ability to build lasting relationships through strength of positioning and flexibility.
  • Demonstrates passion for advancing healthcare within the context of a system-wide strategy and the broader challenges of changing healthcare policies. 


  • Possesses a degree at the baccalaureate level in health care or business.
  • Post graduate certification in quality improvement required.
  • Post graduate certification in risk management an asset. 

Experience / Knowledge

  • Minimum of five (5) years' of related experience (quality improvement, risk management) in a health care organization.
  • Minimum of two (2) years' experience in a leadership role.
  • Knowledge of the Ontario LHIN and Home and Community Care environment and services is an asset.
  • Oral proficiency in French is an asset.

Other Requirements

  • Ability to travel within the region on a regular basis.
  • Valid driver's license, insurance and access to a motor vehicle are required.

To be successful, you will be able to work with initiative and judgment, be adaptable to changing priorities and have good problem-solving skills. You will have the confidence to work independently and be a contributor to team performance. Your communication and interpersonal skills will be an asset when managing day-to-day issues in a fast-paced environment. 

HOW TO APPLY: Please email resume and cover letter to by 5pm on Monday, May 15, 2017.

The LHIN is an equal opportunity employer and all applicants are welcome. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangements can be made.

Available in French upon request.

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.