Reporting to the Director, Client Services, this position will be responsible for the development, implementation, fiscal monitoring, evaluation and management of the Telehomecare Maintenance Program.
DUTIES AND RESPONSIBILITIES
Client Service Delivery
- Provides leadership and direction in the development, implementation and evaluation of the program
- Completes project plan defining project scope, assumptions, risks, goals and deliverables including financial resources
- Ensures outcomes of the project align with goals and mandate
- Provide status reports to the Director of Client Services as required
- Incorporates LEAN principles and concepts into project planning and implementation
- Implements and maintains service standards, monitors and reviews caseload statistics and indicators; monitors service levels to ensure effective resource allocation
- Identifies critical service delivery issues and explores alternate solutions within CCAC policy
- Participates in the development, and manages the implementation and evaluation of new service delivery models
- Participates in the management of processes to monitor quality of service delivery
- Support client safety culture by ensuring work completed recognizes the safety of the client(s).
- Leads and/or participates on internal CCAC projects and committees to develop and implement strategies to improve client care
- Represents the NSM CCAC on multi-disciplinary committees and community agency working groups
- Participates in events to promote CCAC objectives, activities, programs and services
- Recruits, supervises, coach and evaluates the performance of staff based on program objectives
- Develops, implements, monitors and evaluates functional, service and client service and team operational plans, goals and objectives
- Engages staff in discussions of change initiatives and supports team through change
- Models competencies required for interdisciplinary care (cooperation, collaboration, communication, leadership, accountability)
- Champion the desired organizational risk management tone and culture.
- Integrate sound risk management practices into the business processes and day-to-day decisions responsible for.
- Report risks with causes, impacts or mitigations beyond scope of responsibility to senior management.
- Support the participation of staff in learning opportunities to build competencies
- BScN or equivalent is required
- Registered Nurse in good standing with the College of Nurses of Ontario
- Has 5 - 7 years of experience
- 2-3 years' experience in a leadership role, preferably within community care or hospital environments
- Significant experience in diverse and unionized community health care environments
- Working knowledge of CCAC priorities, policies, practices and service standards
- Good knowledge and understanding of legislation governing health care activities
- Knowledge of direct care/case management models used in community healthcare organizations
- Experience in supporting client focused programs and services essential.
- Project management experience
- Effective planning, organizing and evaluation skills to manage the delivery of quality service, provide information reports and take corrective actions as required
- Adept in the use of MS Office applications (e.g., Word, Excel, Outlook, PowerPoint, Visio, etc.)
- Demonstrates leadership, motivational and team-building skills
- Has excellent communication skills (written, verbal and listening) and presentation skills
- Effective communication skills with internal and external stakeholders which includes respecting and valuing others, active listening and facilitating healthy relationships
- Demonstrates group facilitation skills
- Good negotiation and conflict resolution skills
- Keeps staff informed of key issues and changes that may affect them
- Has the ability to be an effective change manager
- Demonstrates professional and courteous manner in interpersonal relationships
- Provides information and allows opportunity for questioning, reinforcement of information
- Exercises independent decision-making and takes responsibility for own action
- Proficiency in French is an asset
- Valid driver's license, insurance and access to a motor vehicle are required.
How to Apply
Interested applicants to this temporary full-time (for up to 6 months) opportunity should apply by submitting a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements to:
North Simcoe Muskoka Community Care Access Centre
ATT: Human Resources Office
15 Sperling Drive, #100
Barrie, Ontario L4M 6K9
Email: firstname.lastname@example.org (Include position and vacancy number 15-03 in subject heading)
Please note: At time of hire, a Criminal Record Check will be required.
NSM CCAC thanks all applicants who take the time to apply. However, only those invited for an interview will be contacted.