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Project Manager, Telehomecare Maintenance Program

North Simcoe Muskoka Community Care Access Centre (CCAC) is one of 14 CCACs across Ontario, providing a single point of access to health and personal support serviced to help people live independently in their homes or to facilitate their transition into a Long-Term Care Home. The CCAC plans, coordinates and ensures the delivery of a full-range of in-home and community-based services to support clients and their caregivers. The CCAC also provides clients with information and connects clients to alternate sources of care in the community.

Posting Number:   15-03

Job Title:               Project Manager, Telehomecare Maintenance Program

Status:                   Temporary Full-time

Office Location:     Barrie


Reporting to the Director, Client Services, this position is responsible for the development, implementation, fiscal monitoring, evaluation and management of the Telehomecare Maintenance Program.


Client Service Delivery

  • Provides leadership and direction in the development, implementation and evaluation of the program
  • Completes project plan defining project scope, assumptions, risks, goals and deliverables including financial resources
  • Ensures outcomes of the project align with goals and mandate
  • Provide status reports to the Director of Client Services as required
  • Incorporates LEAN principles and concepts into project planning and implementation
  • Implements and maintains service standards, monitors and  reviews caseload statistics and indicators; monitors service levels to ensure effective resource allocation
  • Identifies critical service delivery issues and explores alternate solutions within CCAC policy
  • Participates in the development, and manages the implementation and evaluation of new service delivery models
  • Participates in the management of processes to monitor quality of service delivery
  • Support client safety culture by ensuring work completed recognizes the safety of the client(s).

Relationship Management

  • Leads and/or participates on internal CCAC projects and committees to develop and implement strategies to improve client care
  • Represents the NSM CCAC on multi-disciplinary committees and community agency working groups
  • Participates in events to promote CCAC objectives, activities, programs and services


  • Recruits, supervises, coach and evaluates the performance of staff based on program objectives
  • Develops, implements, monitors and evaluates functional, service and client service and team operational plans, goals and objectives
  • Engages staff in discussions of change initiatives and supports team through change
  • Models competencies required for interdisciplinary care  (cooperation, collaboration, communication, leadership, accountability)

Risk Management

  • Champion the desired organizational risk management tone and culture.
  • Integrate sound risk management practices into the business processes and day-to-day decisions responsible for.
  • Report risks with causes, impacts or mitigations beyond scope of responsibility to senior management.
  • Support the participation of staff in learning opportunities to build competencies




  • BScN or equivalent is required
  • Registered Nurse in good standing with the College of Nurses of Ontario


  • Has 5 - 7 years of experience
  • 2-3 years' experience in a leadership role, preferably within community care or hospital environments
  • Significant experience in diverse and unionized community health care environments
  • Working knowledge of CCAC priorities, policies, practices and service standards
  • Good knowledge and understanding of legislation governing health care activities
  • Knowledge of direct care/case management models used in community healthcare organizations
  • Experience in supporting client focused programs and services essential.
  • Project management experience
  • Effective planning, organizing and evaluation skills to manage the delivery of quality service, provide information reports and take corrective actions as required
  • Adept in the use of MS Office applications (e.g., Word, Excel, Outlook, PowerPoint, Visio, etc.)


  • Demonstrates leadership, motivational and team-building skills
  • Has excellent communication skills (written, verbal and listening) and presentation skills
  • Effective communication skills with internal and external stakeholders which includes respecting and valuing others, active listening and facilitating healthy relationships
  • Demonstrates group facilitation skills
  • Good negotiation and conflict resolution skills
  • Keeps staff informed of key issues and changes that may affect them
  • Has the ability to be an effective change manager
  • Demonstrates professional and courteous manner in interpersonal relationships
  • Provides information and allows opportunity for questioning, reinforcement of information
  • Exercises independent decision-making and takes responsibility for own action
  • Proficiency in French is an asset
  • Valid driver's license, insurance and access to a motor vehicle are required.


How to Apply

Interested applicants should apply by submitting a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements to:


North Simcoe Muskoka Community Care Access Centre

ATT:  Human Resources Office

15 Sperling Drive, #100

Barrie, Ontario L4M 6K9



(Include position and vacancy number in subject heading)


Please note:  At time of hire, a Criminal Record Check will be required.


NSM CCAC thanks all applicants who take the time to apply. However, only those invited for an interview will be contacted.