CCAC Provincial Boundary Map


To find your local region, please enter your postal code

NSM Logo

RPN Community Paramedicine Coordinator

Closing Date:
Open until position filled
Job Summary:

Temporary Full-Time

(8 – 12 month contract)

Reporting to the Director, Client Services, this position will work closely with a multi-disciplinary project team to look at alternative strategies to support frequent callers of 911 and reduce transport to the Emergency Department. The Community Paramedicine Registered Practical Nurse Coordinator is responsible for communicating, assessing and facilitating the client's community health service needs. This member of the health care team will complete the Coordinated Care Plan Tool (CCT) with frequent callers of 911 to determine a plan of care that will support the client at home using a variety of community resources. The participation in the planning of their care by collaborating with other multidisciplinary professional team members within the established scope of practice is critical. 

Client Service Delivery

Responsibilities will include:

    • Interviewing the identified client and completing a Coordinated Care plan.
    • In collaboration with CCAC, Health Links and other healthcare stakeholders support the development of a care plan to meet the client's needs
    • Utilizing effective interpersonal/communication skills, demonstrating mutual respect for all clients and community stakeholders.
    • Practicing independently and interdependently within the established scope of practice.
    • Promoting accessible, equitable services by responding promptly to individual client needs and service/care plans. Promoting and planning for client independence and self-management of chronic and complex issues.
    • Working collaboratively with the Community Paramedicine Project team and other stakeholders associated with the project
    • Other duties as assigned in order to accommodate organizational needs.

1.        Engagement and Assessment

    • Engage client/family in information sharing activity as appropriate.
    • Collaborate with the multidisciplinary team to ensure quality, timely and cost effective case management for the client.
    • Consult with the CCAC Care Coordinators and/or other appropriate members of the healthcare team when support and/or intervention is required with complex issues.
    • Establish a relationship and honor the person's values and preferences.

2.        Communication

    • Communicates with clients, families, and their caregivers within in a multidisciplinary team.
    • Report regularly to the Community Paramedicine Project team

3.        Advocacy

    • Promotes and communicates to the client, the community, health care partners, and peers the role of community health services including the role of NSM CCAC.
    • Advocate with family, hospital staff and other care providers on behalf of the client to promote client choice and self-management.

4.        Goal setting and service planning

    • Balances the person's needs and choice with appropriate resources in a fiscally responsible manner.  The person's values and needs determine the goals set and the strategies considered.
    • Collaborate goals setting and develop service plans in partnership with the client/caregiver and multidisciplinary team.

5.        Accessing Resources and Linking

    • Collaborate and partner with the professional resource network of community resources and volunteer organizations in the community for alternatives and support.
    • Act as the liaison between the client and the health care system, encouraging the client to advocate on his/her own behalf as much as possible.

6.        Service Coordination

    • Collaborates with the implementation of the multi-disciplinary service plan to meet the client's needs.
    • Maintain appropriate documentation that meets organizational policies to support ongoing assessment and monitoring.
    • Liaise with community partners including Health Link partners in negotiating a care plan.

7.        Monitoring and Reassessment

    • Counsel, negotiate, educate, and assist the client in managing risk.

8.        Evaluation

    • Work closely with the project team in the evaluation process.

9.        Documentation and Record Keeping

    • Protects client privacy and confidentiality in accordance with legislation, NSM CCAC policies and applicable professional college.
    • Complete the Coordinated Care Plan Tool (CCT).
    • All employees are accountable to follow safe practices related to the security and privacy of information.


Registered Practical Nurse, in good standing with the College of Nurses Ontario.

Communication/Interpersonal Skills:

    • Strong interpersonal skills to work with a diverse client groups with varying levels of comprehension and language capability.
    • Effective communication skills to establish and maintain wide range of contacts with professionals and organizations within the community.
    • Effective communication with internal and external stakeholders which includes respecting and valuing others, active listening and facilitating healthy relationships.
    • Strong collaboration skills to participate on projects and committees with colleagues across the CCAC and with local community agencies and health professionals (regarding client care and CCAC client services).
    • Effective listening and strong facilitation skills are necessary to work with clients and their families in order to ensure best possible attachment is provided to the client.
    • Ability to communicate using various software programs to clearly articulate clients' status and service needs.
    • Ability to deliver information effectively in a variety of settings including one-on-one, team meetings, and presentations.
    • Embrace client-centred philosophy of care and embody excellent customer service practices.
    • Proficiency in French is an asset.

Problem Solving & Complexity:

    • Refers to known resources, established standards and precedents, legislation, policies and procedures to develop solutions to meet client needs; when no established precedents exist, creativity/ innovation may be required to deal with needs/ requirements unique to the client.


    • Team player with the ability to adapt to change and perform efficiently in a fast-paced work environment.
    • Motivation to continue learning as practices and systems change and evolve.
    • Ability to work in a collaborative, open and participatory environment where leadership is shared and decisions are jointly made.
    • Ability to advocate for both client and partner needs.
    • Ability to travel and a valid driver's license/vehicle are required for home visits.
    • Ability to wear a protective mask as required.

Accountability & Decision Making:

    • Reporting to a Director, Client Services, the Coordinator is responsible to make decisions and take action within legislative framework, Project framework, policies and procedures and best practices quality client care within scope of practice.
    • Ensures the Director, Client Services is apprised of issues/ concerns which may have impact beyond the assigned area of work.


    • Decisions will have direct impact on the quality of client care.
    • Exercises a high degree of client sensitivity, caution and sound professional judgment to promote a positive image of the community healthcare resources, enhance public confidence in the healthcare services to and role in the community, and mitigate against legal and financial risks/ liabilities.

People (Leadership):

    • Provides advice and guidance to colleagues in handling non-routine situations and issues
    • May be asked to provide orientation and job-shadowing to summer students or new hires (as required).

Working Conditions:

    • Normal office conditions.
    • Driving is required to attend to responsibilities outside of the office (home visits).

Health & Safety Commitment

    • Comply with the Occupational Health and Safety Act (OHSA), its regulations and all NSM CCAC health and safety policies and procedures.
    • Use or wear any protective equipment, device or clothing required by your supervisor.
    • Report to your supervisor any known missing or defective protective equipment or protective device that may be dangerous.
    • Report any known workplace hazard to your supervisor/manager.
    • Report any known violation of the OHSA or regulations to your supervisor/manager.
    • Not use or operate any equipment (includes motor vehicle if required for work) or work in a way that may endanger yourself or any other worker. 
    • Not engage in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.
    • Attend all health and safety training as directed by your supervisor and apply this knowledge to your job.


    • As per the Ontario Nurses Association (ONA) NSM CCAC Collective Agreement, the salary ranges from $26.02 per hour to a maximum of $31.08 per hour, commensurate with experience, (under review).
    • Healthcare of Ontario Pension Plan (HOOPP).
    • Home office availability to eligible employees.
    • Varying work schedules.
    • Generous vacation.
    • Office locations in Barrie and Huntsville.

If you are interested in joining a dynamic and dedicated team of professionals, we encourage you to submit your cover letter and resume by November 21, 2014 via

We thank all applicants for applying; however, only those selected for an interview will be contacted.

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.