Home and community care services and staff transferred from Community Care Access Centres (CCACs) to Local Health Integration Networks (LHINs). Home and community care services are provided through Ontario’s 14 LHINs. LHINs plan, integrate and fund local health care and deliver and coordinate home and community care as well.
The information below is still valid. We will update the content soon to reflect the new role of the LHINs.
Health Partner Gateway
The Health Partner Gateway (HPG) provides a single electronic solution to securely exchange health information between a LHIN and its partners. It has been built to interoperate with longer term e-health initiatives and to enable partner access to health information held within LHIN tools and applications such as the Client Health and Related Information System (CHRIS).
The Health Partner Gateway (HPG) makes it simple to share information between LHIN and their health partners, in a safe and secure way.
If you are experiencing technical issues contact us through email:
Please do not enter any Personal Health Information in your email. This email address is not for patient/caregiver complaints, feedback or questions. The email address is for contacting Health Shared Services Ontario regarding technical issues only.
firstname.lastname@example.org during regular business hours Monday – Friday 7:00am – 8:00pm
By telephone: 1-877-762-4577 – Press option 6 (Clinical Integrations) during regular business hours.
For after-hours support, call 1-877-762-4577 – Press option 6 for P1 (Critical) or P2 (Major) Incidents only.
If you require access or a password reset to the Health Partner
Gateway, please contact your region's Local Health Integration Network.
HPG Health Partner Reference Guides
The Reference Guide for Health Partners has been separated into individual modules to address functionality within each of the different areas of HPG. Module 1 is intended for all users as it covers general concepts and functionality that are common to all external HPG users. All other modules are more specific and intended for users that have been assigned the corresponding role/roles.Module 1
- Introduction & Common Functions
(Login/Password/Security, Reports/Audit Log, Email Notification Mgmt)Module 2
- Document Exchange
(Inbox, Sentbox, Send Documents, CSR Upload)Module 3
- Offer Management
(Service Offer Monitoring, Offer Query)Module 4
- Community Health Portal (CHP)
(Client Summary, Sharied Docs/Assessments/Notes, CSR Upload)Module 5
- Referral Management Module 5.1
- eReferral to LTCH
(Managing referrals from Long Term Care Homes)
- eReferral to CC/Rehab
(Managing referrals from Complex Care and Rehabilitation Facilities)
- eReferral to CSSA
(Managing referrals from Community Support Service Agencies) Module 6
- Self-User Management
(for Health Partner Administrators)Module 7
- OBP-OBR -
Multiple User Account Set-Up Form
- used when an organization is initally registering users in HPG.
Health Partner Gateway System Access Authorization Form (PDF)
- used when either adding or removing individual users from Health Partner Gateway or an update needs to be made to an existing user's account (e.g. name change, change in role assignments, etc.)
HPG INVOICE ENTRY
Schemas and Supporting Documentation »
CHRIS Release Notes for External Partners
Archive: CHRIS Release Notes for External Partners
We have virus scanned and checked that the file is valid as an EXE file.
We would prefer if all external machines accessing the MP also have updated virus signatures and disk encryption to adhere to the LHIN standard for endpoint security.
Health Shared Services Ontario is committed to making website content accessible to all users and complying with the Accessibility for Ontarians with Disabilities Act. For accomodation, please contact us with the following information:
· Nature of the accessibility issue
· Preferred format in which to receive the document
· Web page address of the document you are inquiring about
· Your contact information