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Home / Our Performance

Our Performance

​​​We are committed to delivering high-quality care to the people of Ontario and to being as transparent as possible about care we provide. We are also committed to continuous improvement, and receiving regular feedback through patient surveys to ensure we are providing the best quality care.

a care coordinator chats with a patientWait times

We are decreasing patient wait times for home care services.  In fact, over the past three years, we have reduced wait times by 24 per cent for nine out of 10 patients. Find out more about our wait time improvements, and how we're working to standardize wait time reporting. 

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a health professional cares for a patientQuality improvement

We are striving to continuously improve patient care. Our outcome-based approach concentrates on getting the best possible results for patients using individual care plans based on best evidence and practices.  Learn more about our quality improvement initiatives and access our Quality Report.

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