Home and Community Care Support Services South East is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care, access to community services and long-term care home placement.
These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health.
Home and Community Care Support Services South East is dedicated to ensuring the ongoing delivery of local services while Ontario makes changes to improve the health care system to give patients better connected care with health care providers working as one coordinated team in Ontario Health Teams.
Our name has changed but services remain the same, including home and community care, long-term care home placement and help finding services and local doctors.
HOME AND COMMUNITY CARE SUPPORT SERVICES BOARD OF DIRECTORS
A dedicated Board of Directors has been cross-appointed to the 14 Home and Community Care Support Services organizations to oversee service continuity across the province and is accountable to the Ministry of Health. Click here for more information.
PATIENT BILL OF RIGHTS
Patient care is the core business of Home and Community Care Support Services. Patients, caregivers and families are key partners in care, supported by a Patient Bill of Rights that sets the foundation for how they can expect to interact with and be treated by each Home and Community Care Support Services employee, as well as those of our contracted service provider organizations. The rights outlined in Section 9(1) of Ontario Regulation 187/22 under the Connecting Care Act, 2019 are closely aligned with our Mission, Vision and Values, as well as our Strategic Priorities, and will continue to be promoted, respected and upheld through our dedication to the patients and families we serve and our commitment to drive excellence in care and service delivery. Click here to view the Patient Bill of Rights.
OUR COMMITMENT TO EQUITY, INCLUSION, DIVERSITY AND ANTI-RACISM
In the fall of 2021, our Board of Directors approved an Equity, Inclusion, Diversity, and Anti-Racism (EIDAR) statement to guide our 14 Home and Community Care Support Services organizations. Click here to read about our commitment to EIDAR.
IMPROVING ACCESS TO FRENCH LANGUAGE HEALTH SERVICES
Access to quality French-language health services directly impacts the health of Francophones. Home and Community Care Support Services works to fulfill this need as part of its responsibilities under the French Language Services Act. Home and Community Care Support Services works with local French Language Health Planning Entities to ensure we are meeting the needs of our Francophone patients.
ENGAGEMENT WITH INDIGENOUS PEOPLES
Home and Community Care Support Services is committed to working with Indigenous communities to ensure culturally safe and appropriate care for Indigenous people, and as part of this journey will address issues of equity, inclusion, diversity and racism.
We are subject to the requirements of the Personal Health Information Protection Act, 2004 (PHIPA), which mandates the protection of the privacy of your personal health information.
We are committed to the principles set out in this legislation, which requires that we safeguard and protect your information. As part of our commitment, we believe that our patients should know what personal health information we collect, how we use it, how we protect it and how to contact us. Click here for more information.
FREEDOM OF INFORMATION AND PROTECTION OF PRIVACY
Home and Community Care Support Services is subject to the Freedom of Information and Protection of Privacy Act (FIPPA). FIPPA has two purposes:
- It gives people the right to see records and personal information that are under the custody or control of Ontario government ministries and agencies.
- It helps protect every individual's right to privacy. The Act tells government ministries and agencies what they can do and must do when they collect, use, disclose, retain and dispose of personal information.
Click here for the Request Form under the Freedom of Information and Protection of Privacy Act/Municipal Freedom of Information and Protection of Privacy Act.
For more information on submitting a request, obtaining information that falls under FIPPA, or to contact the FOI Coordinator, please email SEFOICoordinators@hccontario.ca.
Home and Community Care Support Services is committed to providing a respectful, accessible and inclusive environment for all patients, employees, partners and public. We strive to provide goods and services in a way that respects the dignity and independence of people with disabilities and will use reasonable efforts to ensure our policies, practices and procedures are consistent with the requirements and standards in accordance with Ontario's Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Click here for more information.
Visit the Contact Us page for more information.
FREQUENTLY ASKED QUESTIONS
Our Frequently Asked Questions (FAQ) page provides answers to common questions about our role and our services. We update this section regularly so we recommend you check back from time to time.
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FEEDBACK, Complaints, compliments
How are we doing? We value your feedback and input on all aspects of our services. If you have compliments, concerns or questions, we want to hear from you.
Visit our feedback page »