CCAC Provincial Boundary Map


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South East

Vision, Mission and Values

Your Community Care Access Centre (CCAC) connects you with the care you need, at home and in your community. Our dedicated professional staff and management are guided by our vision and mission, and we strive to live our values as we deliver your care each and every day.

Ontario's 14 CCACs share a common vision and mission. We recognize that each community is unique – to reflect this, our values are developed by each CCAC locally. 

Our Vision

Outstanding care – every person, every day.

Our Mission

To deliver a seamless experience through the health system for people in our diverse communities, providing equitable access, individualized care coordination and quality health care.

Our Values

Respect We see the worth in others, value their contributions, and treat everyone with dignity and kindness.

Integrity We live our values and act honestly, fairly, and ethically.

Patient Focus We put the patient at the centre of everything we do.

Compassion We support our patients, caregivers, and each other with understanding, empathy, and sensitivity.

Accountability We are open and transparent and take responsibility for our work, our relationships and our results.

Resourcefulness We pursue excellence, knowledge and innovation to deliver the best care and value.