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South East

Finding non-emergency medical care during the holidays just got easier

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​The South East Community Care Access Centre (CCAC) has worked with its health system partners to create a listing of non-emergency service availability over the holiday season.

The best way to prevent the flu and get maximum enjoyment out of the holiday season is to get your immunization shot. However, many people will need medical care over the holidays and with family doctor offices and urgent care centres closing or reducing hours over the holidays, emergency departments may seem like the only option for people seeking medical attention.

This can lead to longer than usual wait times for those who don't require immediate emergency care. By being aware of other options, the public may avoid an emergency room visit completely or greatly improve their experience if they do need emergency care over the holidays. 

 "As health care providers reduce their holiday schedules it can be difficult to know where to find care over the holidays," said Jacqueline Redmond, CEO of the South East CCAC. "The attracts roughly 30,000 visitors each month so we thought it would be a good high-visibility location to post and share holiday hours for the health system."

The page promoting non-emergency medical holiday hours will be available on the main page of from December 15 until January 15.

"I am pleased that local health system partners have pulled together to ensure people are aware of options for care available in the community over the holidays. Improving awareness of alternatives will ensure care is provided in the most appropriate place which will reduce reliance on hospital emergency departments," said Paul Huras, CEO of the South East LHIN.

Managed by the South East CCAC, the is a searchable website containing information on more than 5000 services available in your community.

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.