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South East

A message to our patients


On December 7th, Ontario passed The Patients First Act, 2016 as part of the government's ongoing work under the Patients First: Action Plan for Health Care to create a more patient-centred health care system, which gives Ontario's Local Health Integration Networks (LHINs) an expanded role, including primary care and home and community care.

As a result, Community Care Access Centres (CCACs) as corporations will cease to exist as responsibility for home and community care transitions to the LHINs. The transitions are expected to occur from May to September 2017.

Partners, patients, their caregivers and families can be assured that CCACs continue to provide service and receive referrals for care.

Patients will not experience a disruption to their health care services during the transition of home and community care services from CCACs to the LHINs.

LHINs are already responsible for planning and funding hospitals, long-term care homes, community services and mental health and addiction services. Under the Patients First Act, 2016, LHINs will also be responsible for home care and primary care planning so that it will be integrated with the rest of Ontario's health care system.

We are confident the proposed changes will support improved patient care and we are working with partners, our local LHIN and the Ministry on this important transformation to ensure patients get the best care possible through this future transition and beyond.

If you are currently receiving care and have questions or concerns, please contact the CCAC.


Jacqueline Redmond, CEO

South East Community Care Access Centre