CCAC Provincial Boundary Map


To find your local region, please enter your postal code

South East

Quality Improvement

Quality improvement is a continuous journey undertaken by all CCACs as we strive to provide outstanding care – every person, every day. 


Continuously improving care

How CCACs Care: An update on quality improvement for patients shares the most up-to-date information available on CCACs' progress on key priorities for improving quality, the patient experience and patient safety in home care across Ontario. This web-based update reflects a sector-wide commitment to continuous quality improvement and presents information showing year-over-year progress on performance measures.  


Visit the OACCAC website to view the Quality Improvement Update »

 Also see:

Health Quality Ontario (HQO) home care reporting​​



As of December 31, 2012, all of Ontario's 14 CCACs achieved third-party accreditation with outstanding results. This achievement demonstrates another way in which CCACs are working together proactively to meet the goals of the Excellent Care for All Act. Although CCACs can be accredited through different organizations – Accreditation Canada, or the Commission on Accreditation of Rehabilitation Facilities (CARF) International, the goal is the same: evaluating the quality of the care and services provided to patients and measuring quality improvement initiatives against national standards for the delivery of quality health care. 


a care coordinator visits a patient at home

Quality Improvement Plans

CCACs are committed to delivering high quality care and a superior patient experience. Quality Improvement Plans (QIPs) provide guidance and direction on quality improvement initiatives, with the overall objective of improving the quality of services delivered to patients in accordance with the Excellent Care For All Act.



Read more about our local QIP »

Outcome-based care

Across the province, we are introducing an outcome-based approach to care as a new way of providing home and community care. Through a team-based approach, outcome-based care uses best practices to achieve positive results for people with similar care needs, such as wound care or better mobility following hip or knee surgery.  

Visit outcome-based care »