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South East

Manager, Client Services

Closing Date:
Open until position filled
Job Summary:

Permanent Full-Time

Office Location: Smiths Falls, Ontario


​The Manager Client Services is responsible for ensuring appropriate assessment of needs and coordination/management/provision of services. The position manages day-to-day operations to ensure that effective and efficient services are provided to clients and their families through the provision of case management and long-term care home placement services.  Program development and utilization management are key elements of this position.


Client Service Delivery

  • Manages the delivery and/or access to coordinated, quality community health care;
  • Acts as the primary contact for client/family complaints or MPP concerns on issues not resolved by Case Manager or team member;
  • Participates, supports and/or leads in planning, implementing, managing, and evaluating client service delivery programs;
  • Monitors and reviews caseload statistics and indicators for assigned portfolio and team;
  • Oversee the utilization of purchased client services for the organization.

Relationship Management

  • Builds and maintains effective relationships with health and social service agencies and external service providers to partner in delivering quality client care and promote an integrated approach;
  • Represents the South East CCAC on multi-disciplinary committees and community agency/project working groups.

Management of Human Resources and Leadership

  • Manages overall performance of local care community team; provides direction on projects and priorities; orients and trains staff to equip them with the necessary skills needed to resolve issues and provide quality client care; guides Case Managers in handling critical issues;
  • Identifies staffing requirements and recommends recruitment and selection of candidates ensure effective staff allocation within assigned budget.


  • University degree preferred in Nursing, Physiotherapy, Occupational Therapy, Speech Language Pathology, Social Work;
  • Holds a current unrestricted registration as a member of the associated College;
  • 5 years progressively responsible experience in health care
  • Management experience in a unionized environment with direct experience with change management preferred
  • Proof of professional designation
  • Proof of a valid driver's license
  • Access to appropriately insured vehicle
  • Experience and knowledge of service delivery in a health care environment
  • Knowledge of direct care/case management models used in community health care organizations
  • Good knowledge of community resources (e.g., services and programs),  and roles of health care professionals
  • Familiarity in working with contracted service providers

Compensation and Benefits:

Competitive salary commensurate with qualifications and experience. Inclusive of a comprehensive benefits package.

For more information, please contact Jessie Burns, Recruitment Specialist at 1-888-871-8868 X 5675

How to Apply:            

Applicants should submit a resume and cover letter, indicating Posting #138-2016 in the subject line by December 8, 2016 to:


We thank all applicants for their interest, however, only those selected for an interview will be contacted.
If you require a disability related accommodation in order to participate in the recruitment process, please notify Human Resources.

"La version Française de cette annonce est disponible sur demande."

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.