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Patient Privacy

Your privacy is important to us!


We are subject to the requirements of the Personal Health Information Protection Act, 2004 (PHIPA), which mandates the protection of the privacy of your personal health information.  
We are committed to the principles set out in this legislation, which requires that we safeguard and protect your information. As part of our commitment, we believe that our patients should know what personal health information we collect, how we use it, how we protect it, and how to contact us.


Contact Us

If you have any questions regarding privacy, privacy policies, access to your record, correction of information, or if you have a privacy issue, you may contact our Chief Privacy Officer at:

Chief Privacy Officer
356 Oxford Street West
London, Ontario
N6H 1T3

Telephone: 1 866-559-5111


In light of these unprecedented times, we appreciate your patience as we strive to respond to patient information requests in a timely manner. To support streamlining requests, please fax them to 519-657-7345 or contact the Privacy Office at 1-866-559-5111 and leave a detailed voice message with your name and phone number. Please do not send a request by mail or in-person. We thank you for your help and support and look forward to working with you.


Your Privacy Rights

You have the right to know how we collect your information

We collect, use and share personal and health information with other health-care providers involved in your care, for the provision of in-home health and support services, in-school support services and to facilitate placement in a long-term care home.

These activities will only take place with your consent. In some cases, we rely on your implied consent.

Implied consent means that when you seek health care from us, we assume that we have your permission to collect, use and share your personal health information with the other health-care providers that will be involved in your care. To provide you with these services, our organization shares information with:

  • our contracted service providers that provide health care, equipment and supplies;
  • other health partners that assist in providing health care (such as hospitals or long-term care homes); and
  • authorized staff.

In addition, we may use your information in order to: 

  • monitor quality of services that you are receiving; 
  • educate our staff; and
  • plan and evaluate services.

As a patient, you have the right to restrict or to withdraw this permission at any time by contacting your Care Coordinator.

You have the right to accessElderly woman seated your information

You have the right to access the personal health information contained in your record, and to have this information corrected or amended. You also have the right to change or remove your consent. To do so, please contact the Privacy Officer at our office.

You have the right to voice your concerns

If you believe any of your privacy rights have been violated in any way, please contact the Privacy Officer at our office. 

If our Privacy Officer has not resolved your concerns to your satisfaction, you have a right to file a complaint with the Information and Privacy Commissioner/Ontario (IPC).

The IPC may be reached by:


  • 416-326-3333 or 1-800-387-0073



  • Information and Privacy Commissioner/Ontario
    2 Bloor Street East, Suite 1400
    Toronto, Ontario M4W 1A8      


If you correspond with us via e-mail,health care worker and patient with cane the postal service, facsimile, or other form of communication, we may retain such correspondence and the information contained therein and use such to respond to your inquiry. 

Importantly, e-mail and postal address information is never sold, given, or otherwise disclosed to third parties, except as set forth herein or in accordance with applicable laws.

Please limit the type of personal health information you include in an e-mail or text as it may be stored by a telecommunications provider (external third party) where the information is not encrypted or protected.

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