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South West CCAC

Quality and Transparency

​The South West CCAC is accountable to the people of Ontario for the resources entrusted to us. We are always working to find new and better ways to give outstanding care.

Read more about our recent achievements and innovations in our 2015/16 Annual Report to the Community.


Our Goals and Performance

The Board achieves its Strategic Directions through a Performance Measurement Framework Dashboard (balanced scored card) that annually sets out goals and indicators for the CEO’s performance and that of the CCAC. It’s part of how we embed a continuous quality improvement approach in every aspect of the services we provide to improve the care experience for clients.

The Performance Measurement Framework (PMF) determines:

  • What are we trying to accomplish? (our 3 Strategic Directions)
  • How will we know a change is an improvement? (the indicators we set and measure each year)
  • What change can we make that will result in an improvement? (the goals we set each year)

Performance Measurement Framework

​Strategic Direction

​Goal Statement

​Strategic Direction 1.0
Working with our partners to provide safe, effective, high quality, Client-Driven Care

​1.1 We ensure a patient centred experience.
1.2 We deliver safe, high quality care.
1.3 We ensure access to the right community based care at the right time. 

1.4 Partnerships result in effective, integrated patient solutions, and improved clinical outcomes.

​Strategic Direction 2.0
Be a Great Place to Work
​2.1 Employees are satisfied and engaged.
2.2 We support a healthy and safe work place.

​Strategic Direction 3.0
Use Resources Wisely

​3.1 We ensure value for money, using the principles of economy, efficiency and effectiveness to achieve our goals.
3.2 We are increasing productivity through
innovation and technology.


See our Performance Measurement Framework 2015/16 Goals, Indicators and Targets.

See our  Performance Measurement Framework 2014/15 Results.

See our Pertormance Measurement Framework 2013/14 Results.

See our  Performance Measurement Framework 2012/13 Results.


​Health Quality ontario report on home care

Every year Health Quality Ontario issues a report on the quality of care provided by Community Care Access Centres. The reports are based on indicators from the CCACs’ standardized assessment tool. In the South West we strongly support this process, which helps us focus our quality improvement efforts where they are needed most.
Read how Health Quality Ontario rates our care.


Financial Statements

2015/16 Financial Statements for the period April 1/15 to March 31/16

2014/15 Financial Statements for the period April 1/14 to March 31/15

2013/14 Financial Statements for the period April 1/13 to March 31/14

2012/13 Financial Statements for the period April 1/12 to March 31/13

2011/12 Financial Statements for the period April 1/11 to March 31/12


Fast facts

CCACs by the numbers
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