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Quality and Transparency - Archived



On May 24, 2017, home and community care services and staff transferred from the South West Community Care Access Centre (CCAC) to the South West Local Health Integration Network​. Home and community care services are now provided through Ontario’s 14 Local Health Integration Networks (LHINs). LHINs plan, integrate and fund local health care. We also deliver and coordinate home and community care.

As part of the Government of Ontario’s Patients First: Action Plan for Health Care, this health system change was seamless in order to ensure uninterrupted care and support for patients and home care clients.

The following information is considered archived information and is here for your reference.

South West CCAC Goals and Performance

The South West CCAC Board achieved its Strategic Directions through a Performance Measurement Framework Dashboard (balanced scored card) that annually set out goals and indicators for the CEO’s performance and that of the CCAC. It’s part of how we embedded a continuous quality improvement approach in every aspect of the services we provided to improve the care experience for clients.

The Performance Measurement Framework (PMF) determined:

  • What are we trying to accomplish? (our 3 Strategic Directions)
  • How will we know a change is an improvement? (the indicators we set and measure each year)
  • What change can we make that will result in an improvement? (the goals we set each year)

Performance Measurement Framework

​Strategic Direction

​Goal Statement

​Strategic Direction 1.0
Working with our partners to provide safe, effective, high quality, Client-Driven Care

​1.1 We ensure a patient centred experience.
1.2 We deliver safe, high quality care.
1.3 We ensure access to the right community based care at the right time. 

1.4 Partnerships result in effective, integrated patient solutions, and improved clinical outcomes.

​Strategic Direction 2.0
Be a Great Place to Work
​2.1 Employees are satisfied and engaged.
2.2 We support a healthy and safe work place.

​Strategic Direction 3.0
Use Resources Wisely

​3.1 We ensure value for money, using the principles of economy, efficiency and effectiveness to achieve our goals.
3.2 We are increasing productivity through
innovation and technology.


See our Performance Measurement Framework 2015/16 Goals, Indicators and Targets.

See our  Performance Measurement Framework 2014/15 Results.

See our Pertormance Measurement Framework 2013/14 Results.

See our  Performance Measurement Framework 2012/13 Results.


Financial Statements

2015/16 Financial Statements for the period April 1/15 to March 31/16

2014/15 Financial Statements for the period April 1/14 to March 31/15

2013/14 Financial Statements for the period April 1/13 to March 31/14

2012/13 Financial Statements for the period April 1/12 to March 31/13

2011/12 Financial Statements for the period April 1/11 to March 31/12