CCAC Provincial Boundary Map


To find your local region, please enter your postal code


Quality Improvement Plans



On May 24, 2017, home and community care services and staff transferred from the South West Community Care Access Centre (CCAC) to the South West Local Health Integration Network​. Home and community care services are now provided through Ontario’s 14 Local Health Integration Networks (LHINs). LHINs plan, integrate and fund local health care. We also deliver and coordinate home and community care.

As part of the Government of Ontario’s Patients First: Action Plan for Health Care, this health system change was seamless in order to ensure uninterrupted care and support for patients and home care clients.

The following information is considered archived information and is here for your reference.

Quality Improvement Plans

The goal of all CCACs is to deliver high-quality, integrated care to our patients, as is reflected in our vision – Outstanding Care, Every person, Every day. Additionally, CCACs are key collaborators in the health care system, supporting system integration with our health care partners in order to achieve the objective of delivering the best possible care to Ontarians.

In keeping with this commitment, all 14 CCACs have developed Quality Improvement Plans (QIP) aligned with the key principles found in the Excellent Care for All Act (ECFAA) and as directed by the Ministry of Health and Long-Term Care. The QIP is one tool that helps to define organizational priorities focused on delivering patients the best care possible through quality initiatives and continuous quality improvement.  Under this process, the QIP is also central to progressive health system transformation by ensuring all health sectors partner for quality, patient-centred care.  CCACs posted their inaugural QIPs as of April 1, 2014.


What is a QIP?

A QIP is a formal, documented set of organizational priorities focused on quality and quality improvement objectives that are reviewed and posted annually. Using priority indicators that have been identified by The Ministry of Health and Long-Term Care, every CCAC has made a commitment to patients, staff, health care partners and our communities to improve quality through a series of concentrated targets and actions.

All 14 CCACs will report on indicators, which in collaboration with other health care partners can make a significant positive impact to patients and the health care system. These core set of indicators support provincial priorities with targets in the areas of safety, effectiveness, access and focuses on patient-centred care.   

CCAC Quality Improvement Plans are also available on Health Quality Ontario's website.



How do I read the QIP?

1) A narrative document that provides a brief overview of a CCAC's QIP, highlighting some of the key priorities for the year. 

2) A work plan or spreadsheet that includes the CCAC's quality improvement targets and initiatives.


South West CCAC 2016/17 Narrative

South West CCAC 2016/17 Work Plan  


South West CCAC 2015/16 Quality Improvement Plan Narrative and Work Plan


On April 1, 2015, CCACs began reporting on their progress on the previous year's QIP priorities and targets.


South West CCAC 2014/15 Quality Improvement Plan Progress Report 


Learn More:

If you would like to learn more about Quality Improvement Plans or the Quality Improvement Plan Process, we encourage you to read our QIP Frequently Asked Questions or our QIP Glossary of Terms. You may also want to visit these helpful links: