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South West CCAC

Wait Time / Waitlist Information

Access to timely care is important to patients and caregivers, and is a measure of the quality of health care that a person receives. CCAC Care Coordinators assess a person's care needs to determine which services, and how urgently services, are needed. Patients who need care urgently will get the care they need right away, while people with less urgent or complex care needs may wait for their services to start or be connected with a community resource.

Wait Times

With a specific emphasis on reducing wait times for patients with the greatest need, the Ministry of Health and Long-Term Care introduced a new measure for access to timely care, a five-day wait time for home nursing visits and personal support visits for patients with complex care needs.

All CCACs measure our ability to provide care within five days of assessment by a Care Coordinator. We measure this for all patients who need nursing, as well as for complex patients who need personal support.

The table below will help you understand how quickly the South West CCAC is able to get care to patients.

Percentage of patients receiving Care within 5 days, South West CCAC

As of June 30, 2016

NursingPersonal Support for Complex Patients



CCACs are not always able to provide certain services to all patients, and must place some patients on a waitlist until capacity to provide that service becomes available. When a waitlist exists for a service, it is usually due to limited resources to provide the service; CCACs prioritize providing care to their patients with the most urgent and complex care needs. A waitlist may also exist for certain services because there are too few clinicians in the community with the necessary expertise.

The tables below indicate how many people are on waitlists for certain services in CCAC.

Number of Patients on Waitlists for Services, South West CCAC

As of February 28, 2017

 Nursing ServicesPersonal Support Services PhysiotherapyOccupational TherapySpeech Language TherapyNutritionSocial Work


In-Home Services



School Services

 0 891182405 0


Children who require care urgently are prioritized to receive service as soon as possible, while children with less urgent or less complex needs may wait for service to start or be connected with other partners who can support their needs.  


More information about wait times and waitlists for home care »

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