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About Us

Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care, access to community services and long-term care home placement.

These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health.

Home and Community Care Support Services South West is dedicated to ensuring the ongoing delivery of local services while Ontario makes changes to improve the health care system to give patients better connected care with health care providers working as one coordinated team in Ontario Health Teams.

Our name has changed but services and contact information remain the same, including home and community care, long-term care home placement and help finding services and local doctors.


Visit the page "Getting Started" to explore care and support options, or call 1-800-811-5146.


HOME AND COMMUNITY CARE SUPPORT SERVICES BOARD OF DIRECTORS

A dedicated board of directors has been cross-appointed to the 14 Home and Community Care Support Services organizations to oversee service continuity across the province and is accountable to the Ministry of Health. Click here for more information.

PATIENT BILL OF RIGHTS

Patient care is the core business of Home and Community Care Support Services. Patients, caregivers and families are key partners in care, supported by a Patient Bill of Rights that sets the foundation for how they can expect to interact with and be treated by each Home and Community Care Support Services employee, as well as those of our contracted service provider organizations. The rights outlined in Section 9(1) of Ontario Regulation 187/22 under the Connecting Care Act, 2019 are closely aligned with our Mission, Vision and Values, as well as our Strategic Priorities, and will continue to be promoted, respected and upheld through our dedication to the patients and families we serve and our commitment to drive excellence in care and service delivery. Click here to view the Patient Bill of Rights.



OUR COMMITMENT TO EQUITY, INCLUSION, DIVERSITY AND ANTI-RACISM

In the fall of 2021, our Board of Directors approved an Equity, Inclusion, Diversity, and Anti-Racism (EIDAR) statement to guide our 14 Home and Community Care Support Services organizations. Click here to read about our commitment to EIDAR. 


HOW WE PROVIDE HOME AND COMMUNITY CARE SERVICES

Anyone can call for information or be referred to be assessed for home and community care services. We have a responsive staff who are able to answer your questions and help you access the care you need.

How we help

  • We connect people with community resources.

  • We support people to remain in their homes and communities.

  • We help people transition from hospital to home.

  • We support people with care at the end of

    their lives.

  • We provide people with access to supportive care settings.

  • We work with people to identify goals for their care.

 

A referral can be made by your family doctor or other primary care provider, neighbour, family member or you can refer yourself.

Once you qualify for Home and Community Care services, a care coordinator is assigned  to you.

Ou Care Coordinators are regulated health professionals who work collaboratively with you and your family and your care team as applicable to do an assessment and, if appropriate, develop a care  plan.

Home and Community Care also provides services such as telehomecare, palliative care outreach teams and Connecting Care to Home. They can also provide information and referral, and serve as your single point of contact to other community and social services as appropriate.

If you are ambulatory, you will receive your nursing services in a Home and Community  Care Nursing Clinic. Individual care plans inform the type and  length of service(s). Care coordinators periodically review plans and update based on need. Discharge plans may include self-care or transition to another service.

 

HOME CARE SERVICE PROVIDERS

We have contractual agreements with service provider organizations to provide services to you such as nursing, physiotherapy, occupational therapy, social work and personal support as well as medical supplies and equipment.

 

COMMUNITY SUPPORT AND SOCIAL SERVICE PROGRAMS

We can link you with a number of community and social service agencies to provide home, health and support services that may be purchased directly, covered by private insurance plans or publicly funded.

Services could include: transportation, Adult Day Programs, mental health and addiction services, assisted living, Meals on Wheels, supportive housing, housekeeping, snow removal or yard work.

 

LONG-TERM CARE

When you can no longer manage at home, the care coordinator will complete your application and admission for long- term care homes if this is something you or your caregivers are interested in. The care coordinator conducts your assessment and helps determine if you are eligible for long-term care.