Home and Community Care Support Services helps people get the care and support they need in their homes and communities.
We deliver health care from Lake Erie to the Bruce Peninsula.
Home and Community Care Support Services provides healthcare services at home and in the community, and can assist those considering supported living programs or long-term care options, or requiring home and community care services.
The Home and Community Care team works with people of all ages to ensure they can make informed choices about their care, when and where they need it.
We also have useful information about local community support service agencies, and can link people to these providers to arrange services.
Visit the page "Getting Started" to explore care and support options, or call 1-800-811-5146.
HOW WE PROVIDE HOME AND COMMUNITY CARE SERVICES
Anyone can call for information or be referred to be assessed for home and community care services. We have a responsive staff who are able to answer your questions and help you access the care you need.
How we help
We connect people with community resources.
We support people to remain in their homes and communities.
We help people transition from hospital to home.
- We support people with care at the end of
We provide people with access to supportive care settings.
We work with people to identify goals for their care.
A referral can be made by your family doctor or other primary care provider, neighbour, family member or you can refer yourself.
Once you qualify for Home and Community Care services, a care coordinator is assigned to you.
Ou Care Coordinators are regulated health professionals who work collaboratively with you and your family and your care team as applicable to do an assessment and, if appropriate, develop a care plan.
Home and Community Care also provides services such as telehomecare, palliative care outreach teams and Connecting Care to Home. They can also provide information and referral, and serve as your single point of contact to other community and social services as appropriate.
If you are ambulatory, you will receive your nursing services in a Home and Community Care Nursing Clinic. Individual care plans inform the type and length of service(s). Care coordinators periodically review plans and update based on need. Discharge plans may include self-care or transition to another service.
HOME CARE SERVICE PROVIDERS
We have contractual agreements with service provider organizations to provide services to you such as nursing, physiotherapy, occupational therapy, social work and personal support as well as medical supplies and equipment.
COMMUNITY SUPPORT AND SOCIAL SERVICE PROGRAMS
We can link you with a number of community and social service agencies to provide home, health and support services that may be purchased directly, covered by private insurance plans or publicly funded.
Services could include: transportation, Adult Day Programs, mental health and addiction services, assisted living, Meals on Wheels, supportive housing, housekeeping, snow removal or yard work.
When you can no longer manage at home, the care coordinator will complete your application and admission for long- term care homes if this is something you or your caregivers are interested in. The care coordinator conducts your assessment and helps determine if you are eligible for long-term care.