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How We Care: 2012-2013 CCAC Quality Report

​The 2012-2013 CCAC Quality Report reflects a sector-wide commitment to continuous improvement in the delivery of high-quality, patient-centred care across Ontario.

Each year the CCAC as a sector reports on the quality of services from all 14 CCACs in order to highlight progress on their commitment to the vision of Outstanding care every person, every day and to share goals for the upcoming year.

The 2012-13 fiscal year was tremendously successful. Ontarios 14 CCACs supported over 650,000 Ontarians with home and community care. They helped bring 192,000 patients home from hospital, cared for more than 300,000 seniors at home, delivered health services at school to 82,000 children and youth, and provided end-of-life care at home to 25,000 Ontarians, according to their wishes.  

The How We Care report focuses on the quality of care provided by CCACs and efforts towards improving that care. CCACs continue to strive to provide:

  • better access - to care for people in homes and communities in Ontario by providing intense support for people with the highest care needs
  • better care - by working as a team to innovate to improve care and participate in new approaches and models for caring for patients, including Health Links
  • better value - by creating efficiencies to improve the patient experience and facilitating successful transitions to deliver the care that people need, now and in the future

All CCACs are committed to continuing improvement in quality care over the next year. In the South West, we are currently working to develop and implement our own Quality Improvement Plan (QIP), specific to our region, which will focus on our own quality goals and objectives.

The CCACs are open to feedback on how to improve patient care, and sincerely hope this report sparks further debate, research, and ideas for improving quality and patient safety.

Learn more about the CCAC's committement to quality care by reading the 2012-2013 Quality Report: How We Care