CCAC Provincial Boundary Map


To find your local region, please enter your postal code


Recommendations to Improve Patient Care at Home and in the Community


TORONTO, October 22, 2014 –The Ontario Association of Community Care Access Centres (OACCAC) is calling for changes to improve patient care and make greater use of CCACs’ proven ability to increase patient access, provide safe, high-quality care and deliver better value for public dollars.

The OACCAC, whose members provided home and community care to 700,000 patients in 2013/2014, makes the case for change in a white paper called Making Way for Change: Transforming Home and Community Care for Ontarians, which was released today.

Since 1997, CCACs have delivered affordable, high-quality services and supports to people who need help and health care at home. No matter where people live in Ontario, CCACs give them a single point of access to home and community care, and placement into long-term care homes and other living supports. The number of people cared for through CCACs has increased 101 per cent since 2003/2004, and the number of patients with high needs and requirements for long-term support has grown 73 per cent since 2009/2010.

To better meet the diverse and evolving needs of Ontario patients and caregivers, OACCAC’s white paper recommends changes to create a more flexible and streamlined system of home and community care supported by up-to-date laws, and with regional funding better allocated and aligned to local patient care needs.

The recommendations in Making Way for Change call for action in four areas:

  • Create flexible, adaptable home-care service models that recognize and respond to the unique needs of patients
  • Stabilize sector funding to ensure more equitable, evidence-based and predictable funding decisions that support better patient care
  • Strengthen province-wide and regional health system capacity planning and ensure that future home and community care needs are built into long-term planning
  • Introduce a modern, patient-centred legislative framework for home and community care

"Home and community care is at a crossroads," said OACCAC CEO Catherine Brown. "Important work lies ahead for CCACs and health partners. Together we can make changes to improve the system so it responds better to patients’ needs, while maximizing limited resources. The goal is to provide more Ontarians with accessible, integrated, and sustainable care where they want it –at home."

With a growing focus on the importance of home and community care, CCACs want to put their experience and knowledge to use, lead a dialogue and undertake the hard work –together with the government, health system partners, patients and caregivers –to deliver change that provides greater value to Ontarians.

"We know the public relies on a strong, stable and integrated home and community sector that puts patients’ needs first," said OACCAC Board Chair Sandra Coleman. "CCACs take very seriously their responsibility for delivering the highest-quality care to patients and achieving value for government investment. CCACs are ready and eager to drive innovative improvements to make home and community care the best it can be for Ontario patients."

Learn More:

Read Making Way for Change: Transforming Home and Community Care for Ontarians

Read the summary of white paper recommendations

Find out more about the role of CCACs



About the Ontario Association of Community Care Access Centres (OACCAC)

The OACCAC works with its members to advocate for sector and system reform to improve access, value and quality for patients and the system. Together, and with health partners, they develop innovative and cost-effective ways to provide Ontarians with the home and community care they need to recover, stay well and safe and home.

About Ontario’s Community Care Access Centres (CCACs) Ontario’s 14 CCACs get people the care they need in their homes and communities across the province. CCACs provide a single point of access to a wide-range of home and community services, enabling people to get the specialized blend of the health care services they need, when they need it.

For more information, contact:

Sine MacKinnon

Chief, Public Affairs, Policy and Communications

Ontario Association of Community Care Access Centres (OACCAC)

Office: 416.640.7750

Cell: 647.985.9427

comments powered by Disqus