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South West CCAC takes two South West LHIN Quality Awards

News release: June 1, 2013

On June 6, the South West LHIN announced the two winners of its Quality Awards at the annual Quality Symposium. The South West CCAC was a key player in both projects.

​Home First
The CCAC team worked hard with hospital and other partners to ensure that when patients were admitted to hospital, every effort was made to get them home again at discharge. Home First saw nearly 3,000 complex patients come home from hospital during 2012/2013, and many were able to stay there. The award was accepted by Jennifer Fazakerley on behalf of the CCAC team, by leads from our St Elizabeth and Red Cross Care Partners team, and by hospital leads from LSHC, St Thomas Elgin General Hospital, Grey Bruce Health Services, Tillsonburg Hospital, Ingersoll Hospital and Woodstock Hospital.

St Thomas Elgin General Hospital (STEGH)
Reducing ER Wait Times through Medical Value Stream – The CCAC team worked closely with hospital and other partners to streamline processes in the emergency room, resulting in the hospital being ranked first in the province in ER pay-for-results indicators. The Award was accepted by Ali Nasser on behalf of the CCAC team, and by leads from STEGH, Medworxx and KMT Lean Evolutions.

In 2012, the inaugural year for the awards, the CCAC was involved in all three winning projects. "We have quite a record now," says CEO Sandra Coleman. "I know that for every award we win, there are countless other acts of quality and excellence every day equally deserving of recognition. My deepest appreciation to all our staff and partners for your continuing efforts to improve quality for our clients."


About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.