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Client-Driven Care

Client-Driven Care is based on research that South West CCAC Board member Dr. Carol McWilliam, Professor Emerita in the Faculty of Health Sciences at the University of Western Ontario started 20 years ago in partnership with local CCACs. McWilliam demonstrated that the Client-Driven approach (based on building relationships, developing mutual understanding, and co-creating solutions) produced better outcomes for clients and providers alike.

Client-Driven Care is about doing with, rather than doing unto. It is not about delivering service, it is about partnership.

The South West CCAC also applies the principles of Client-Driven Care in relationships with our own staff, and with system partners. It's up to each one of us to live the principles of Client-Driven Care every day.

Client-Driven Care Resources


Client-Driven Care

What if...Client-Driven Care video


Client-Driven Care in the South West CCAC 

Client-Driven Care presentation