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Director of Quality

Closing Date:
Open until position filled
Job Summary:

​As a senior member of the Performance Management and Accountability team, the Director of Quality is responsible for the planning, development, implementation, and evaluation of an organizational Quality Management System in alignment with the South West CCACs strategic and operational plans.

The ideal candidate is an inspiring and visionary leader with a strong background that includes experience with organizational and patient risk management, safety promotion, accreditation and ethics, event and emergency management within a healthcare environment. Accountabilities include evaluation of key strategic initiatives that strengthen and support the organization’s quality strategies, ensuring service delivery excellence and supporting the South West CCACs leadership in an integrated health system. The Director of Quality ensures that the highest level of service exists throughout the South West CCAC through the implementation and evaluation of an integrated Quality Assurance system as well as leads participates in, and demonstrates an understanding of quality, risk and patient safety principles and practices.

Additionally, the candidate will demonstrate a commitment to Patient Driven Care and demonstrates an ability to build collaborative partnerships in order to support of our vision – "Outstanding care – every person, every day".

Qualifications and experience will include:

  • Post Graduate degree in Health/Business Administration or related discipline or an equivalent combination of education and experience.
  • 5-7 years of relevant leadership experience specific to patient relations, quality, patient safety, performance management, and risk management in a healthcare environment.
  • In depth knowledge of CCAC business processes and CCAC relationships with partners to deliver quality services to patients.
  • Knowledge of performance and quality management program requirements, methodologies, and statistical and analytical processes and techniques.
  • Engagement and demonstrated leadership for organizational quality initiatives within Quality Improvement Leadership Teams.
  • Exceptional planning and project management skills.
  • In-depth knowledge of quality improvement tools, techniques, trends and measures, as well as risk management, client safety, and ethics theory and processes including ethical framework development.
  • Good understanding of indicator development with a demonstrated ability to introduce and manage change, new concepts, best practices, and foster skills development.
  • Extensive knowledge of the government’s healthcare agenda and the evolving role of the CCACs within the healthcare sector.
  • Sound knowledge of care coordination principles, standards, and guidelines.
  • Strong critical thinking and analytical skills to develop effective strategic and business partnerships with external organizations.
  • Sound knowledge of community-based client service practices and client groups.
  • Ability to work with diverse communities and achieve positive outcomes.
  • Superior verbal and written communication skills.
  • Superior collaboration, negotiation and conflict resolution skills to work with staff, clients, and service providers in resolving complex problems, complaints, and appeals.
  • Knowledge of fiscal planning and management processes in a public service environment.
  • Proficiency with Microsoft Office Suite products.

To apply for this position, state the position’s job title in the subject line of your email and send with your résumé to Application deadline is May 12, 2014.

We thank all applicants who take the time to apply. However, only those invited for an interview will be contacted. We welcome applications from people of diverse backgrounds.

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.